Subject: English Language Test - Ishu Garg
From: Ishu Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:05:47 -0400

| | Foreign Language Screening Test

Name | Ishu Garg    /  (110034) 9999067735    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,
This information is to inform you regarding your order of the hand bag,
The order placed by you was successfully forwarded to the delivery services on the same date.The order which is mentioned by you for delivery is incorrect,we request you to provide us a coreect delivery address for delivery.
Hope this would help.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,
The issue you mentioned has been considered as a major concern to our company,we regret if we disappointed you.
Hereby we forward this query to our superior & we'll sent a executive to verify the same.
If the problem is serious then we'll the best possible help we can wether it is replacement or refund.
Thanks.

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