Subject: English Language Test - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:04:35 -0400

| | Foreign Language Screening Test

Name | Rahul Sharma    /  (91) 9982288078    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First we are sorry sir as we try to deliver your product but as I can check the update your delivery address is wrong so I request you to please update your address and we will again attempt a delivery and try asap to deliver the product... So is there anything else ...sir.
Thank for contacting with us have a nice day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are really sorry for inconvenience sir I understand your concern . So as per your request I am  arranging a replacement for your product are team will reach you ASAP.

Thanks for contacting with us

Rahul sharma

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