Subject: Daily performance summary for LiveSalesman team for Jun 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 10th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amr Khalil | 1 | 5 | 6
RAMI KASSAM | 0 | 5 | 5
Yahkoob Erachat | 0 | 7 | 7
Javed Aslam | 0 | 17 | 17
Waseem Ahemad . Khan | 0 | 0 | 0
Amir Aziz | 2 | 0 | 2
Mohd Iqbal | 0 | 11 | 11
Jok Kuol | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Malek Hosan | 0 | 17 | 17
Saleh Ahmed | 0 | 20 | 20
Murtaza Kutiyanawala | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0
Grand Total | 3 | 82 | 85

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | (blank) | 7
| | Delayed Delivery (HH) | 1
| | Delivery Status | 16
| | Partial Delivery | 2
| Product Complaint | (blank) | 10
| | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 3
| | Return Request Initiation | 2
Customer Services Total | | | 55
PreSales | Other Enquiry | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 2
PreSales Total | | | 7
Grand Total | | | 62

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 1 | 1 | 2 | 0 | 0 | 1 | 5
Amr Khalil | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 2 | 0 | 0 | 3 | 8

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 14 | 2 | 0 | 3 | 0 | 6 | 25
Javed Aslam | 16 | 1 | 2 | 4 | 2 | 17 | 42
RAMI KASSAM | 4 | 3 | 1 | 2 | 2 | 8 | 20
Saleh Ahmed | 11 | 4 | 8 | 2 | 9 | 11 | 45
Yahkoob Erachat | 7 | 1 | 2 | 3 | 7 | 10 | 30
Mohd Iqbal | 20 | 9 | 1 | 2 | 1 | 5 | 38
Amr Khalil | 24 | 0 | 0 | 0 | 0 | 0 | 24
Grand Total | 96 | 20 | 14 | 16 | 21 | 57 | 224

Please feel free to reach out for any further clarifications.