Subject: Re: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler
From: Pritish Nandi <[email-masked]>
To: "Charles Neville, JayWay Travel" <[email-masked]>
Cc: manager <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 10 Jun 2021 00:01:49 -0700 (MST)

Dear Charles, 

Thank you for your raising this. 

This lead was already submitted by the agent. Attached is the screenshot. 

Unfortunately this lead should have not been accepted at the first place as the customer was looking for a single service and we do not provide it. 
Even if it was submitted it was not submitted correctly with all details and what was requested by the customer, which you pointed out in another email. 

I will be speaking to the entire team to remind them how important is to send correct leads with a a summary of what the customer requested. Also, I will ask the team to go through the entire FAQ once again to make sure 
they are not making these mistakes again. 

FYI - We do have a FAQ on the same and have been using it for a while. 

Best Regards, 
Pritish Nandi 
Livesalesman 

From: "deeksha" <[email-masked]> 
To: "Charles Neville, JayWay Travel" <[email-masked]> 
Cc: "manager" <[email-masked]> 
Sent: Thursday, June 10, 2021 4:24:24 AM 
Subject: Re: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler 

Hi Charles, 

Let me check this and get back to you on this. 

Regards, 
Deeksha 

Sent from my iPhone 

On 9 Jun 2021, at 21:38, Charles Neville <[email-masked]> wrote: 

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Hi! 

This wasn't submitted as a lead. I'm not terribly concerned in this instance - we don't do single-day tours - we do full trip packages. Is there an FAQ item for this? 

Perhaps I should review the FAQs again at this point? 

Best regards 

Charles 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wed, Jun 9, 2021 at 5:28 PM 
Subject: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

Chat transcript 

ref [ https://www.google.com/ | https://www.google.com/ ] 

		

	Aaren 	Wed, 06/09/21 03:10:22 pm UTC 	

	Hi there, can we help you plan your upcoming vacation? 	

	Traveler 	03:10:22 pm 	

	I was referred to your company from a fellow traveler that mentioned a wine tour in Dubrovnik Croatia. Do you still offer those tours? 	

	Aaren 	03:10:51 pm 	

	How many days (duration) are you planning this holiday for? Do you also know when you would want to leave? 	

	Traveler 	03:11:22 pm 	

	I just need a day tour 	

	Aaren 	03:11:44 pm 	

	Allow me a minute to check this for you. 	

	Traveler 	03:12:25 pm 	

	ok 	

	Aaren 	03:18:47 pm 	

	Alright! How many members would there be in the travel group? Please specify if there are children travelling with you. 	

	Traveler 	03:19:50 pm 	

	1 	

	Aaren 	03:20:17 pm 	

	Sure, we can get one of our expert vacation planners to get in touch with you with more information. 

May I know your name, email and phone number? 	

	Traveler 	03:21:33 pm 	

	Corinne Dennis [ mailto:[email-masked] |  [email-masked] ] 
I prefer email communication 	

	Aaren 	03:21:51 pm 	

	Noted 
What kind of activities do you like to do on vacation? 	

	Traveler 	03:23:34 pm 	

	I 
I'm just interested in the wine tour for now please 
I have my other activities planned 	

	Aaren 	03:24:10 pm 	

	Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible. 
Is there anything else I can help you with? 	

	Traveler 	03:27:54 pm 	

	great, thanks 	

	Aaren 	03:28:11 pm 	

	It was nice talking to you. Have a great day, goodbye! 	

	Aaren archived the chat 	03:28:18 pm 	

	Duration: 17m 56s 

	Chat started on: [ https://jaywaytravel.com/croatia/dubrovnik |  https://jaywaytravel.com/croatia/dubrovnik ] 
	Referrer: [ https://jaywaytravel.com/croatia |  https://jaywaytravel.com/croatia ] 
	Visitor geolocation: Lutz, Florida, United States / 47.204.243.33 

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BQ_END