Subject: Assigned to Group - Re: random classes not so random
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 10 Jun 2021 05:01:36 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: random classes not so random Hi Christine,

I found the current password for your scheduler.

When logging in I can see that those two classes didn't have the TYPE selected and the 30min option selection. All other classes on your schedule do have the type selected. This may have been why.

I have added the type to all of these classes on repeat going forward.

I have also copied in LMI virtual support in case there is anything further to add.

Please let us know over the next couple of weeks if it's still regularly repeating the same release.

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Jasmine Bourchier <[email-masked]>
Sent: Thursday, 10 June 2021 11:56 AM
To: Christine Gaby <[email-masked]>
Subject: Re: random classes not so random

Hi Christine,

Thanks for your email. That is very bizzare.

Can you please advise on your password to the scheduler? It was initially Dodges1! but it may have been changed since then.

From here I can have a look to ensure the setting are correct. If I can't see anything wrong, I will loop Les Mills International support into this email chain.

Thanks

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Christine Gaby <[email-masked]>
Sent: Thursday, 10 June 2021 10:00 AM
To: Jasmine Bourchier <[email-masked]>
Subject: random classes not so random

HI Jasmine,

I have been told that some of the classes are being repeated often, so maybe not that random.

Monday morning at 6am – apparently the same sprint has ran 2 weeks in a row. I personally don’t see a problem with this but a member did! (Ha!)

Also Tuesday 7am the same Sprint 18 has occurred often and seems to be coming up very regularly. One participant said she has done it about 7 times in a few weeks.

Anyway, is there a way you can check the back end to see if there is something funky going on?

Also, will we get an email to tell us when the new releases are out so we can promote for that week?

Cheers,

Christine Gaby

Healthy Horizons

Email: [email-masked]<mailto:[email-masked]>

Mobile: 0418 141 139

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4628