Subject: IMPORTANT: One step closer to your dream trip
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 9 Jun 2021 22:53:37 +0000

Hi Ashish/ Pritish,

We are getting many complaints from Charles about wrong responses, missed leads and now, lack of proper summary!

Please speak with each and everyone in person about this. I need each and every point from chat to be summarised in ALL escalations. This is pure lazy. Please guide them on how to do it. We must not get a single complaint about this again. Please check a few escalations yourself to make sure it is indeed a happening.

Please confirm once done.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Charles Neville <[email-masked]>
Date: 9 June 2021 at 22:05:36 GMT+5:30
To: manager <[email-masked]>
Subject: Fwd: One step closer to your dream trip

I'm getting concerned at the effort put in by your staff - they aren't summarising anything of the request - this isn't the first time either. Our salespeople do usually read the transcript to see if anything was missed but at least a short summary would be helpful.

---------- Forwarded message ---------
From: JayWay Travel <[email-masked]<mailto:[email-masked]>>
Date: Wed, Jun 9, 2021 at 6:30 PM
Subject: One step closer to your dream trip
To: <[email-masked]<mailto:[email-masked]>>

We have received your request via livechat, thank you for choosing JayWay! One of our expert travel advisors will contact you shortly to go over your travel preferences. Please take a moment to read how JayWay works<http://www.jaywaytravel.com/how-it-works>.

We have provided below a copy of your request and while you wait for our staff to get in touch you can review some of our sample itineraries<http://www.jaywaytravel.com/itineraries>. We are looking forward to helping you create the trip of a lifetime!

New message via Livechat form:
from:

Name: Corinne Dennis
email: [email-masked]<mailto:[email-masked]>
Phone:
Destinations: Dubrovnik Croatia
Dates:
PAX: 1
From:
Comments:
Interests:

We will be in touch shortly!

--

JayWay Travel
www.jaywaytravel.com<https://jaywaytravel.com>
1-800-344-5785
1-914-500-8912

p.s. Like our Facebook page<http://www.facebook.com/jaywaytravel> to get regular updates about our latest blog posts and other timely info on the destinations we cover.