Subject: Tech Support Candidate - Avninder Singh
From: Avninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Jun 2021 12:15:22 -0400

| | Tech Support Test

Name | Avninder Singh
E-mail | [email-masked]
Phone Number | (+91) 9999025323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro LTD | Back office executive | November 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Temporarily disable firewall or anti-virus software which is running in the background.
2. Check modem  is working and network is fine or not.
3.Try remote screen capture, by this I can check site is down or not.
4.Reset cache memory for better performance and run ping or traceroute command against the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly stay closer to the range of Bluetooth speaker and enable Bluetooth button. Hold smartphone and got to settings, click on Bluetooth option wait till speaker name appears. Then connect speaker with phone.

What according to you makes you a good candidate for customer service or technical support job?

Firstly a good listener.
patience to handle all kind of customers.
Capability to explain the product.
Good Knowledge of product.
Clear and fluent.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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