Subject: Daily performance summary for LiveSalesman team for Jun 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 30 | 0 | 0 | 30
Hasan Nour | 15 | 0 | 0 | 0 | 0 | 15
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 2 | 0 | 14 | 16
Ankit Kumar | 0 | 1 | 10 | 0 | 16 | 27
Mohammad Faizan | 0 | 4 | 20 | 0 | 0 | 24
Sreelal.t CT | 0 | 4 | 26 | 0 | 0 | 30
Waseem Ahemad . Khan | 0 | 3 | 33 | 0 | 0 | 36
Abu Sufian | 0 | 0 | 23 | 0 | 0 | 23
Jok Kuol | 0 | 0 | 29 | 0 | 0 | 29
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 6 | 0 | 2 | 9
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 13 | 179 | 7 | 32 | 246

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 51
| | Reschedule Delivery | 6
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 83
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 4
| | Payment Methods | 3
| | Store Availability | 20
| | Store Location | 5
| | Using Shukran Points | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 7
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 1
| | Product Specification | 50
PreSales Total | | | 101
Grand Total | | | 194

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 1 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 28 | 2 | 0 | 0 | 0 | 0 | 30
Grand Total | 28 | 5 | 1 | 0 | 0 | 0 | 34

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 4 | 1 | 2 | 2 | 0 | 1 | 10
Adam musa yagoub yousif | 0 | 0 | 2 | 1 | 1 | 2 | 6
Abu Sufian | 1 | 1 | 2 | 5 | 1 | 1 | 11
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 1 | 0 | 4
Mohammad Faizan | 5 | 1 | 1 | 1 | 0 | 0 | 8
Ankit Kumar | 5 | 1 | 0 | 2 | 0 | 0 | 8
Mohammed Ali | 1 | 0 | 2 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 7 | 4 | 1 | 0 | 0 | 0 | 12
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ibrahem Mahmoud | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 28 | 9 | 12 | 12 | 3 | 4 | 68

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 2 | 2 | 1 | 1 | 2 | 21
Sreelal.t CT | 0 | 2 | 1 | 0 | 1 | 0 | 4
Waseem Ahemad . Khan | 0 | 0 | 2 | 0 | 0 | 0 | 2
Mohammed Ali | 14 | 3 | 0 | 0 | 0 | 0 | 17
Grand Total | 27 | 7 | 5 | 1 | 2 | 2 | 44

Please feel free to reach out for any further clarifications.