Subject: Daily performance summary for LiveSalesman team for Jun 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 7th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Hasan Nour | 1 | 0 | 1
Malek Hosan | 0 | 22 | 22
Saleh Ahmed | 0 | 9 | 9
Ankit Kumar | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Qeyamuddin Lsm | 0 | 15 | 15
Abu Sufian | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Javed Aslam | 0 | 8 | 8
Mohd Iqbal | 0 | 10 | 10
Niren Dsouza | 0 | 1 | 1
Yahkoob Erachat | 0 | 9 | 9
Grand Total | 1 | 74 | 75

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | (blank) | 2
| | Delivery Status | 3
| Product Complaint | Complaint outside Warranty | 1
| Refunds and Cancelations | Refunds after Return | 2
Customer Services Total | | | 15
Grand Total | | | 15

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 2 | 3
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Niren Dsouza | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 3 | 2 | 0 | 0 | 1 | 3 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 14 | 2 | 2 | 0 | 1 | 12 | 31
Javed Aslam | 13 | 4 | 3 | 0 | 5 | 16 | 41
RAMI KASSAM | 7 | 5 | 3 | 1 | 2 | 6 | 24
Saleh Ahmed | 23 | 6 | 2 | 5 | 1 | 7 | 44
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Qeyamuddin Lsm | 14 | 1 | 1 | 7 | 9 | 4 | 36
Yahkoob Erachat | 13 | 9 | 1 | 4 | 6 | 6 | 39
Mohd Iqbal | 13 | 0 | 1 | 0 | 1 | 0 | 15
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 98 | 27 | 13 | 17 | 25 | 53 | 233

Please feel free to reach out for any further clarifications.