Subject: Daily performance summary for LiveSalesman team for Jun 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 45 | 0 | 0 | 45
Hasan Nour | 18 | 0 | 0 | 0 | 0 | 18
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 11 | 0 | 9 | 20
Mohammed Ali | 0 | 0 | 5 | 0 | 20 | 25
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 1 | 18 | 0 | 0 | 19
Jok Kuol | 0 | 1 | 27 | 0 | 0 | 28
Sreelal.t CT | 0 | 4 | 19 | 0 | 0 | 23
Waseem Ahemad . Khan | 0 | 6 | 23 | 0 | 0 | 29
Adam musa yagoub yousif | 0 | 0 | 22 | 0 | 0 | 22
Mohammad Faizan | 0 | 0 | 16 | 0 | 0 | 16
Amir Aziz | 0 | 0 | 0 | 9 | 0 | 9
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 12 | 186 | 9 | 29 | 254

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 44
| | Partial Delivery | 4
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 4
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 3
Customer Services Total | | | 88
Mattress Related | Post-Sales | Product Complaints | 1
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 2
No Answer Total | | | 16
No Answer | No Answer | No Answer | 16
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 30
| | Store Location | 2
| | Using Shukran Points | 3
| | Website/App Issues | 5
| Policy Related | Delivery Cost | 7
| | Delivery Time | 5
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 34
PreSales Total | | | 92
Grand Total | | | 198

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 22 | 0 | 0 | 0 | 0 | 0 | 22
Grand Total | 22 | 4 | 0 | 0 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 3 | 2 | 2 | 2 | 1 | 2 | 12
Jok Kuol | 2 | 1 | 0 | 1 | 0 | 1 | 5
Abu Sufian | 1 | 3 | 5 | 2 | 1 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 2 | 1 | 0 | 5
Mohammad Faizan | 2 | 0 | 1 | 1 | 0 | 0 | 4
Sreelal.t CT | 6 | 0 | 1 | 3 | 0 | 0 | 10
Ibrahem Mahmoud | 3 | 1 | 1 | 0 | 0 | 0 | 5
Ankit Kumar | 3 | 1 | 2 | 0 | 0 | 0 | 6
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 10 | 2 | 0 | 0 | 0 | 0 | 12
Grand Total | 30 | 11 | 14 | 11 | 3 | 3 | 72

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 1 | 0 | 1 | 0 | 1 | 10
Sreelal.t CT | 0 | 4 | 1 | 1 | 0 | 1 | 7
Mohammed Ali | 19 | 1 | 0 | 2 | 0 | 1 | 23
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 2 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 8 | 1 | 5 | 0 | 3 | 44

Please feel free to reach out for any further clarifications.