Subject: Re: Tickets closed under Enterprise
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 7 Jun 2021 04:14:26 -0700 (MST)

Hello Heta, 

I am checking this and will get back to you with the outcome asap. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, June 7, 2021 4:10:15 PM 
Subject: Tickets closed under Enterprise 

Hi Pritish, 

We still seem to be closing a lot of tickets under the Enterprise group. This could impact our CSATs and other stats. Could you please check why this is happening? 

One reason seems to be that chats are assigned automatically under Enterprise. [ mailto:[email-masked] | @Ashish Dabral ] Could you please check, if this can be changed. We might have talked about this before, but I can’t remember the outcome. Enterprise chats should go under EPOS L1 group. Please also check, if these tickets were included in your report? They are all solved within the last week. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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