Subject: New Reply Received - Re: Yawa Aquatic
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 08:38:53 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Yawa Aquatic  Ticket comment <div>
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Yes the download commenced overnight and was still progressing today. I think we have enough to perform the installation tomorrow. </div>
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Thank you </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, June 7, 2021 6:19:59 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Yawa Aquatic
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<div dir="ltr">Hi Paul,</div>
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<div dir="ltr">​Just a quick follow up to check how Yawa is doing.</div>
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<div dir="ltr">We have checked backend and found that they have completed the downloads successfully.</div>
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<div dir="ltr">Could you please confirm the same? We will leave this ticket open for another 48 hours if you need assistance with anything else.</div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611</a>
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<blockquote class="x_freshdesk_quote">On Sun, 6 Jun at 1:07 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Paul,</div>
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Thanks for reaching out to support. </div>
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We'll conduct a thorough investigation on Monday and will be back in touch then. Alternatively, if your Virtual system is down, please let us know.<br>
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Kind regards,</div>
<div dir="ltr">Olesia</div>
<div dir="ltr">Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611</a> </div>
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<blockquote class="x_freshdesk_quote">On Sat, 5 Jun at 2:02 PM <span class="x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Sorry but there seems to be some confusion here. The downloads for Yawa are NOT processing.  I believe there were two tickets raised- one for Yawa and one for high court try fitness.
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">High country fitness IS progressing now - </div>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Yawa is NOT progressing- it has downloaded 18 backgrounds only - no classes.  These need to be installed on Monday. They are both connected and on line and have only backgrounds - no
 classes. </div>
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<div style="direction:ltr">Paul Smith</div>
<div style="direction:ltr">Director (Vic)</div>
<div style="direction:ltr">AV Media Systems (VIC)</div>
<div style="direction:ltr">TEL: 0410 587 544</div>
<div style="direction:ltr">[email-masked]</div>
<div style="direction:ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 5, 2021 12:48:14 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Yawa Aquatic </div>
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<div dir="ltr">Hi ​Paul,</div>
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<div dir="ltr">Thank you for confirming that.</div>
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<div dir="ltr">I am glad to hear that the downloads are progressing now.</div>
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<div dir="ltr">Do let us know how it goes.</div>
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<div dir="ltr">​Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Sat, 5 Jun at 2:58 AM <span class="x_x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Client provided the incorrect username to me. </div>
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<span style="color:rgb(24,50,71); font-family:Calibri,sans-serif; font-size:23.760000228881836px; orphans:2; widows:2; display:inline!important">Tyler was correct- it is 500705</span><br>
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<font color="#183247"><span style="font-size:23.760000228881836px">That download is progressing now. </span></font>
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<div style="direction:ltr">Paul Smith</div>
<div style="direction:ltr">Director (Vic)</div>
<div style="direction:ltr">AV Media Systems (VIC)</div>
<div style="direction:ltr">TEL: 0410 587 544</div>
<div style="direction:ltr">[email-masked]</div>
<div style="direction:ltr">(Sent from iPhone)</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611