Subject: Daily performance summary for LiveSalesman team for Jun 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 30 | 0 | 5 | 40
Ankit Kumar | 0 | 0 | 9 | 0 | 12 | 21
Hasan Nour | 12 | 0 | 0 | 0 | 0 | 12
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 4 | 34 | 0 | 0 | 38
Jok Kuol | 0 | 4 | 20 | 0 | 0 | 24
Mohammad Faizan | 0 | 1 | 29 | 0 | 0 | 30
Sreelal.t CT | 0 | 5 | 25 | 0 | 0 | 30
Waseem Ahemad . Khan | 0 | 9 | 23 | 0 | 0 | 32
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 1
Ibrahem Mahmoud | 0 | 0 | 21 | 0 | 0 | 21
Mohammed Ali | 0 | 0 | 10 | 0 | 15 | 25
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 12 | 28 | 202 | 2 | 33 | 277

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 6
| | Delivery Status | 38
| | Partial Delivery | 2
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 85
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 13
PreSales | (blank) | (blank) | 26
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 2
| | Store Availability | 27
| | Store Location | 5
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 8
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | (blank) | 3
| | Combo | 2
| | Pricing | 2
| | Product Specification | 49
PreSales Total | | | 135
Grand Total | | | 234

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 6 | 4 | 0 | 0 | 0 | 17
Niren Dsouza | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 6 | 4 | 0 | 0 | 0 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 3 | 2 | 2 | 1 | 1 | 1 | 10
Jok Kuol | 3 | 1 | 2 | 0 | 1 | 1 | 8
Abu Sufian | 7 | 7 | 3 | 1 | 4 | 1 | 23
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 1 | 1 | 1 | 0 | 10
Waseem Ahemad . Khan | 6 | 0 | 0 | 1 | 0 | 0 | 7
Sreelal.t CT | 4 | 7 | 4 | 1 | 0 | 0 | 16
Mohammad Faizan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Ankit Kumar | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 22 | 14 | 5 | 7 | 3 | 81

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 3 | 0 | 0 | 0 | 3 | 15
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 1 | 1 | 0 | 0 | 0 | 4
Murtaza Kutiyanawala | 1 | 0 | 2 | 1 | 0 | 0 | 4
Sreelal.t CT | 2 | 1 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 5 | 4 | 1 | 0 | 3 | 37

Please feel free to reach out for any further clarifications.