Subject: Daily performance summary for LiveSalesman team for Jun 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 47 | 0 | 3 | 54
Niren Dsouza | 7 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 4 | 0 | 0 | 9 | 3 | 16
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 13 | 0 | 13 | 27
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 1 | 46 | 0 | 4 | 51
Abu Sufian | 0 | 2 | 36 | 0 | 0 | 38
Adam musa yagoub yousif | 0 | 1 | 36 | 0 | 0 | 37
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 5 | 5
Grand Total | 11 | 9 | 178 | 9 | 31 | 238

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (HH) | 4
| | Delivery Status | 45
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
Customer Services Total | | | 60
Mattress Related | Pre-Sales | Other PreSales | 1
| | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 39
| Other Enquiry | Offers | 2
| | Payment Methods | 7
| | Store Availability | 16
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 5
| | Delivery Time | 4
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 44
PreSales Total | | | 123
Grand Total | | | 190

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 5 | 0 | 0 | 0 | 0 | 1 | 6
Hasan Nour | 9 | 25 | 9 | 0 | 0 | 0 | 43
Amir Aziz | 16 | 0 | 0 | 0 | 0 | 0 | 16
Grand Total | 30 | 25 | 9 | 0 | 0 | 1 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 5 | 1 | 1 | 1 | 1 | 1 | 10
Jok Kuol | 1 | 2 | 2 | 0 | 1 | 2 | 8
Abu Sufian | 9 | 7 | 1 | 0 | 3 | 1 | 21
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 1 | 2 | 0 | 0 | 10
Waseem Ahemad . Khan | 4 | 0 | 0 | 1 | 0 | 0 | 5
Sreelal.t CT | 10 | 4 | 3 | 0 | 0 | 0 | 17
Mohammad Faizan | 2 | 0 | 1 | 0 | 0 | 0 | 3
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Qeyamuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 17 | 9 | 4 | 5 | 4 | 78

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 2 | 0 | 1 | 0 | 1 | 10
Sreelal.t CT | 4 | 2 | 0 | 3 | 0 | 1 | 10
Waseem Ahemad . Khan | 8 | 2 | 0 | 1 | 1 | 0 | 12
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 2 | 1 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 30 | 7 | 1 | 5 | 1 | 2 | 46

Please feel free to reach out for any further clarifications.