Subject: New Reply Received - Re: Yawa Aquatic
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 01:02:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Yawa Aquatic  Ticket comment <div>
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Sorry but there seems to be some confusion here. The downloads for Yawa are NOT processing.  I believe there were two tickets raised- one for Yawa and one for high court try fitness.  </div>
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High country fitness IS progressing now - </div>
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Yawa is NOT progressing- it has downloaded 18 backgrounds only - no classes.  These need to be installed on Monday. They are both connected and on line and have only backgrounds - no classes. </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 5, 2021 12:48:14 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Yawa Aquatic
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<div dir="ltr">Hi ​Paul,</div>
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<div dir="ltr">Thank you for confirming that.</div>
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<div dir="ltr">I am glad to hear that the downloads are progressing now.</div>
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<div dir="ltr">Do let us know how it goes.</div>
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<div dir="ltr">​Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611</a>
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<blockquote class="x_freshdesk_quote">On Sat, 5 Jun at 2:58 AM <span class="x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Client provided the incorrect username to me. </div>
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<span style="color:rgb(24,50,71); font-family:Calibri,sans-serif; font-size:23.760000228881836px; orphans:2; widows:2; display:inline!important">Tyler was correct- it is 500705</span><br>
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<font color="#183247"><span style="font-size:23.760000228881836px">That download is progressing now. </span></font>
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<div style="direction:ltr">Paul Smith</div>
<div style="direction:ltr">Director (Vic)</div>
<div style="direction:ltr">AV Media Systems (VIC)</div>
<div style="direction:ltr">TEL: 0410 587 544</div>
<div style="direction:ltr">[email-masked]</div>
<div style="direction:ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 8:50:52 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Yawa Aquatic </div>
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<div dir="ltr">Hi Paul,</div>
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<div dir="ltr">Thanks for the update.</div>
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<div dir="ltr">I can see you have shared the details for the login as for the club as :</div>
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<span style="box-sizing:border-box; word-break:break-word; background:yellow">Please see below customer Id and Password for Yawa Less Mills account.</span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(32,32,32); background:yellow">Customer id is - 707428</span>
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<span style="box-sizing:border-box; word-break:break-word; color:rgb(32,32,32); background:yellow"> </span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(32,32,32); background:yellow">Password is - YawaAquaticCentre1!</span>
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However, I can see that Tyler shared the username 500705.</div>
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@Tyler - Could you please advise on the correct Virtual Username for the club?</div>
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Because I was able to replicate the error with the username and password shared by Paul. </div>
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Best Regards,</div>
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Pritish</div>
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Customer Services</div>
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Les Mills Virtual App</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Fri, 4 Jun at 10:58 PM <span class="x_x_separator">
, Paul Smith &lt;[email-masked]&gt; wrote:
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Downloads are not paused or unselected (not greyed out under “selected programs tab) </div>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">All 19 backgrounds have been downloaded - no classes. </div>
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<div style="direction:ltr">Paul Smith</div>
<div style="direction:ltr">Director (Vic)</div>
<div style="direction:ltr">AV Media Systems (VIC)</div>
<div style="direction:ltr">TEL: 0410 587 544</div>
<div style="direction:ltr">[email-masked]</div>
<div style="direction:ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 6:45:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Yawa Aquatic </div>
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<div dir="ltr">Hi Tyler,</div>
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<div dir="ltr">Thank you for raising a support ticket.</div>
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<div dir="ltr">We are checking this further with our L2 support to find the possible cause of the issue.</div>
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<div dir="ltr">In the meantime could you please check with the user if they have not accidentally paused the downloads or have toggled night scheduled download under Virtual App&gt;&gt;Settings&gt;&gt;Manage Download section.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTQyMzYwMTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EDOOpQn11eRLS8Vgyw99-lth-JTtLMHZMmPNC4AkIDc" class="x_x_x_fr-fic x_x_x_fr-fil x_x_x_fr-dib" style="width:507px"></div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
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