Subject: Fwd: Daily performance summary for LiveSalesman team for Jun 3rd, 2021
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 4 Jun 2021 07:19:12 -0700 (MST)

Regards, 
Ashish Dabral 

From: "HB report" <[email-masked]> 
To: "sahil" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, June 4, 2021 7:27:57 PM 
Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2021 

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2021. 

    * Total tickets created : 

	Total tickets created 	Groups 		
	Agent Name 	Facebook KSA HB 	HomeBox KSA 	Grand Total 
	Abu Sufian 	0 	0 	0 
	Adam musa yagoub yousif 	0 	0 	0 
	Amir Aziz 	3 	0 	3 
	Hasan Nour 	1 	0 	1 
	Ibrahem Mahmoud 	0 	0 	0 
	Javed Aslam 	0 	16 	16 
	Jok Kuol 	0 	2 	2 
	Malek Hosan 	0 	25 	25 
	Mohammad Faizan 	0 	0 	0 
	Mohammed Ali 	0 	0 	0 
	Mosab Mohammed Abdalla Nasreldin 	0 	0 	0 
	Murtaza Kutiyanawala 	0 	0 	0 
	Qeyamuddin Lsm 	0 	15 	15 
	RAMI KASSAM 	0 	18 	18 
	Saleh Ahmed 	0 	4 	4 
	Sreelal.t CT 	0 	0 	0 
	Waseem Ahemad . Khan 	0 	0 	0 
	Yahkoob Erachat 	0 	10 	10 
	Grand Total 	4 	90 	94 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	(blank) 	(blank) 	2 
		Delivery Related 	Delayed Delivery (Furniture) 	1 
			Delivery Status 	3 
		Product Complaint 	Complaint outside Warranty 	1 
			Complaint within Warranty 	1 
	Customer Services Total 			8 
	Grand Total 			8 

    * Total count of ageing for Facebook KSA HB: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Amir Aziz 	1 	0 	1 	0 	0 	2 	4 
	Hasan Nour 	4 	1 	0 	0 	0 	0 	5 
	Javed Aslam 	0 	0 	0 	0 	0 	1 	1 
	Grand Total 	5 	1 	1 	0 	0 	3 	10 

    * Total count of ageing for HomeBox KSA: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Javed Aslam 	14 	1 	1 	3 	5 	12 	36 
	Malek Hosan 	16 	1 	0 	4 	1 	13 	35 
	Qeyamuddin Lsm 	9 	2 	4 	5 	2 	8 	30 
	RAMI KASSAM 	5 	0 	2 	5 	3 	4 	19 
	Hasan Nour 	0 	0 	0 	0 	0 	3 	3 
	Yahkoob Erachat 	7 	3 	1 	4 	6 	9 	30 
	Amr Khalil 	5 	0 	0 	0 	0 	1 	6 
	Saleh Ahmed 	0 	2 	2 	0 	0 	0 	4 
	Grand Total 	56 	9 	10 	21 	17 	50 	163 

Please feel free to reach out for any further clarifications.