Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 4 Jun 2021 13:58:02 +0000

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 4 | 26 | 0 | 0 | 30
Adam musa yagoub yousif | 0 | 3 | 24 | 0 | 0 | 27
Amir Aziz | 26 | 0 | 0 | 1 | 0 | 27
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Ibrahem Mahmoud | 0 | 1 | 28 | 0 | 0 | 29
Javed Aslam | 0 | 0 | 16 | 0 | 0 | 16
Jok Kuol | 0 | 5 | 15 | 0 | 8 | 28
Malek Hosan | 0 | 0 | 4 | 0 | 0 | 4
Mohammad Faizan | 0 | 1 | 25 | 0 | 0 | 26
Mohammed Ali | 0 | 0 | 5 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 15 | 0 | 4 | 21
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Qeyamuddin Lsm | 0 | 2 | 8 | 0 | 0 | 10
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 8 | 17 | 0 | 7 | 32
Waseem Ahemad . Khan | 0 | 4 | 26 | 0 | 14 | 44
Yahkoob Erachat | 0 | 1 | 6 | 0 | 0 | 7
Grand Total | 29 | 31 | 215 | 1 | 34 | 310

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 15
| | Delivery Status | 74
| | Partial Delivery | 1
| | Reschedule Delivery | 7
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 129
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 21
No Answer | No Answer | No Answer | 21
PreSales | (blank) | (blank) | 16
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 23
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 8
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Pricing | 2
| | Product Specification | 32
PreSales Total | | | 96
Grand Total | | | 247

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 14 | 0 | 0 | 0 | 0 | 0 | 14
Hasan Nour | 25 | 19 | 1 | 0 | 0 | 0 | 45
Grand Total | 39 | 19 | 1 | 0 | 0 | 0 | 59

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 5 | 2 | 0 | 1 | 1 | 2 | 11
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 3 | 2 | 1 | 0 | 2 | 1 | 9
Qeyamuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sreelal.t CT | 12 | 4 | 2 | 0 | 0 | 0 | 18
Waseem Ahemad . Khan | 7 | 0 | 1 | 0 | 0 | 0 | 8
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 12 | 6 | 0 | 1 | 3 | 1 | 23
Ankit Kumar | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohammad Faizan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 0 | 0 | 6
Grand Total | 50 | 17 | 4 | 4 | 8 | 4 | 87

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 2 | 0 | 0 | 0 | 1 | 7
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 9 | 2 | 0 | 0 | 0 | 1 | 12
Sreelal.t CT | 6 | 1 | 1 | 2 | 1 | 0 | 11
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 6 | 2 | 0 | 1 | 1 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 7 | 1 | 3 | 2 | 2 | 45

Please feel free to reach out for any further clarifications.