Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 4 Jun 2021 13:57:57 +0000

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Amir Aziz | 3 | 0 | 3
Hasan Nour | 1 | 0 | 1
Ibrahem Mahmoud | 0 | 0 | 0
Javed Aslam | 0 | 16 | 16
Jok Kuol | 0 | 2 | 2
Malek Hosan | 0 | 25 | 25
Mohammad Faizan | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0
Qeyamuddin Lsm | 0 | 15 | 15
RAMI KASSAM | 0 | 18 | 18
Saleh Ahmed | 0 | 4 | 4
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Yahkoob Erachat | 0 | 10 | 10
Grand Total | 4 | 90 | 94

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
Customer Services Total | | | 8
Grand Total | | | 8

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 1 | 0 | 0 | 2 | 4
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 5 | 1 | 1 | 0 | 0 | 3 | 10

Total count of ageing for HomeBox KSA:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 14 | 1 | 1 | 3 | 5 | 12 | 36
Malek Hosan | 16 | 1 | 0 | 4 | 1 | 13 | 35
Qeyamuddin Lsm | 9 | 2 | 4 | 5 | 2 | 8 | 30
RAMI KASSAM | 5 | 0 | 2 | 5 | 3 | 4 | 19
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Yahkoob Erachat | 7 | 3 | 1 | 4 | 6 | 9 | 30
Amr Khalil | 5 | 0 | 0 | 0 | 0 | 1 | 6
Saleh Ahmed | 0 | 2 | 2 | 0 | 0 | 0 | 4
Grand Total | 56 | 9 | 10 | 21 | 17 | 50 | 163

Please feel free to reach out for any further clarifications.