Subject: New Reply Received - Re: Yawa Aquatic
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 09:58:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Yawa Aquatic  Ticket comment <div>
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Downloads are not paused or unselected (not greyed out under “selected programs tab) </div>
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All 19 backgrounds have been downloaded - no classes. </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 6:45:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Yawa Aquatic
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<div dir="ltr">Hi Tyler,</div>
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<div dir="ltr">Thank you for raising a support ticket.</div>
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<div dir="ltr">We are checking this further with our L2 support to find the possible cause of the issue.</div>
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<div dir="ltr">In the meantime could you please check with the user if they have not accidentally paused the downloads or have toggled night scheduled download under Virtual App&gt;&gt;Settings&gt;&gt;Manage Download section.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTQyMzYwMTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EDOOpQn11eRLS8Vgyw99-lth-JTtLMHZMmPNC4AkIDc" class="x_fr-fic x_fr-fil x_fr-dib" style="width:507px"></div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611</a>
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<blockquote class="x_freshdesk_quote">On Fri, 4 Jun at 7:22 PM <span class="x_separator">
, Tyler Adams &lt;[email-masked]&gt; wrote:
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<div>Hi LM Support Team</div>
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<div dir="ltr">Please see chain below re YAWA Aquatic Centre - CID 500705</div>
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<div dir="ltr">They are unable to access content for download to the platform apart from the Virtual backgrounds.</div>
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<div dir="ltr">Your urgent attention is appreciated.</div>
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<div style="direction:ltr">Tyler</div>
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<div style="direction:ltr">Business Partnerships Manager | VIC</div>
<div style="direction:ltr">LES MILLS ASIA PACIFIC</div>
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<div>From: Gavin Jackson &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 4:20 pm<br>
<b>To:</b> Tyler Adams<br>
<b>Subject:</b> Re: Yawa Aquatic </div>
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Nah should all be good - this may need to be escalated to the LMI virtual team if the content isn't downloading - they will be able to check additional stuff on their end.</div>
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<b><span style="font-size:7.5pt; font-family:Arial,sans-serif">Gavin Jackson</span></b><span style="font-size:10pt; font-family:Arial,sans-serif"></span>
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<span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray">IT Manager<br>
Les Mills Asia Pacific | </span><span style="font-size:7.5pt; font-family:Arial,sans-serif"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
</span><span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="font-size:7.5pt; font-family:Arial,sans-serif"><br>
</span><span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray">tel +61 2 6215 8145 | fax +612 6282 0563 | <span class="x_x_x_object"><a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer"></a></span></span><span style="font-size:10pt; font-family:Arial,sans-serif"> </span><span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray"><br>
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<span style="font-size:7.5pt; font-family:Arial,sans-serif; background:rgb(253,253,253)"><span id="x_ms-rterangepaste-start"></span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYATTACK®</span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">, </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYBALANCE®, </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYCOMBAT®, BODYJAM®, BODYPUMP®, </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYSTEP®,</span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small"> BORN
 TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span id="x_ms-rterangepaste-end"></span></span><br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Tyler Adams &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 4:17 PM<br>
<b>To:</b> Gavin Jackson &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</font>
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<div>This was already in Zenkai and set to bill within 30 days on 01/06, so shouldn’t the content already be available for download?</div>
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<div><span style="font-size:inherit">Surely Jas resyncing wouldn’t make the content inaccessible for 24 hours? </span></div>
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<div style="direction:ltr">Business Partnerships Manager | VIC</div>
<div style="direction:ltr">LES MILLS ASIA PACIFIC</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Gavin Jackson &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 4:15:04 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</font>
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These are the contract details in Salesforce:</div>
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Don't forget that there is a delay between when we sync with Salesforce and when they sync with TRP (up to 24 hrs).</div>
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{
<div>  "message": "SUCCESS",</div>
<div>  "errorCode": "0",</div>
<div>  "club": {</div>
<div>    "username": "[email-masked]",</div>
<div>    "studios": "2",</div>
<div>    "street": "100 Besgrove Rd",</div>
<div>    "state": "VIC",</div>
<div>    "sfClubID": "0012L00001FW3GwQAL",</div>
<div>    "programList": [</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "RPM"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "SH'BAM"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "SPRINT"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 RPM"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 SPRINT"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 BODYPUMP"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 BODYCOMBAT"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 LES MILLS CORE"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 SH'BAM"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Virtual",</div>
<div>        "programName": "VIRTUAL 2.0 BODYBALANCE"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "BODYPUMP"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "BODYATTACK"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "BODYBALANCE"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "BODYCOMBAT"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "BODYSTEP"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "LES MILLS TONE"</div>
<div>      },</div>
<div>      {</div>
<div>        "programType": "Live",</div>
<div>        "programName": "LES MILLS CORE"</div>
<div>      }</div>
<div>    ],</div>
<div>    "postalCode": "3939",</div>
<div>    "phone": "0",</div>
<div>    "pairingKey": "68516a8a-e3d8-7cf7-d93b-1d910cdd2537",</div>
<div>    "longitude": null,</div>
<div>    "LMAP_ID": "500705",</div>
<div>    "latitude": null,</div>
<div>    "lastName": "500705",</div>
<div>    "firstName": "LMAP",</div>
<div>    "country": "Australia",</div>
<div>    "clubName": "YAWA Aquatic Centre.",</div>
<div>    "city": "Rosebud"</div>
<div>  }</div>
}<br>
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<b><span style="font-size:7.5pt; font-family:Arial,sans-serif">Gavin Jackson</span></b><span style="font-size:10pt; font-family:Arial,sans-serif"></span>
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<span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray">IT Manager<br>
Les Mills Asia Pacific | </span><span style="font-size:7.5pt; font-family:Arial,sans-serif"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
</span><span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="font-size:7.5pt; font-family:Arial,sans-serif"><br>
</span><span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray">tel +61 2 6215 8145 | fax +612 6282 0563 | <span class="x_x_x_x_x_object"><a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer"></a></span></span><span style="font-size:10pt; font-family:Arial,sans-serif"> </span><span style="font-size:7.5pt; font-family:Arial,sans-serif; color:gray"><br>
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<span style="font-size:7.5pt; font-family:Arial,sans-serif; background:rgb(253,253,253)"><span id="x_x_x_ms-rterangepaste-start"></span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYATTACK®</span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">, </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYBALANCE®, </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYCOMBAT®, BODYJAM®, BODYPUMP®, </span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small">BODYSTEP®,</span><span style="background-color:rgb(253,253,253); widows:1; color:rgb(127,127,127); font-family:Arial,Helvetica,sans-serif,serif,EmojiFont; font-size:x-small"> BORN
 TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span id="x_x_x_ms-rterangepaste-end"></span></span><br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Tyler Adams &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 4:07 PM<br>
<b>To:</b> Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;; Gavin Jackson &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</font>
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<div>Jas, Gav, can you check the contracts in Zenkai?</div>
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<div dir="ltr">Jas said in one of her previous emails everything was in order.</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 4:06:26 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;<br>
<b>Cc:</b> Paul Smith &lt;[email-masked]&gt;; Les Mills International &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;; Gavin Jackson &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</font>
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<div dir="auto">Hi Tyler,
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<div>I asked Paul how the downloads are going and no change 19 backgrounds so far on both tablets. Are the content packages not enabled in CRM? The systems get picked up and installed Monday. Looks like the content updates will need to happen over the weekend
 if we can get it to download. </div>
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<blockquote>On 4 Jun 2021, at 3:08 pm, Tyler Adams &lt;[email-masked]&gt; wrote:<br>
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Hi all</div>
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Please see issue with the content downloads for YAWA Aquatic Centre - CID <span style="color:rgb(0,0,0); font-family:Calibri,sans-serif; background-color:rgb(255,255,255); display:inline!important">500705</span>
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<span style="color:rgb(0,0,0); font-family:Calibri,sans-serif; background-color:rgb(255,255,255); display:inline!important">Jasmine has already checked that contracts and dates are in order, so there should be no issue with access to content.</span>
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<span style="color:rgb(0,0,0); font-family:Calibri,sans-serif; background-color:rgb(255,255,255); display:inline!important">Any suggestions?</span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Paul Smith &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, 4 June 2021 3:06 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Yawa Aquatic</font>
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Nope, now another issue. </div>
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two ipads have completed downloading –  they are only getting<u> backgrounds </u>
– no classes are downloading at all despite being selected to obtain the following.
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Studio 1- Balance, Combat, Pump Core, Shbam</div>
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Studio 2 is set to get RMP and Sprint </div>
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Both ipads have completed downloading all 19 backgrounds and no downloads are pending.
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<span style=""> </span> </div>
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<span style=""> </span> </div>
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<span style=""> </span> </div>
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<span style=""> </span> </div>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Tyler Adams &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, 4 June 2021 2:52 PM<br>
<b>To:</b> Paul Smith &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</span> </div>
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Ahh perfect. Glad it’s sorted.</div>
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That must be Dan’s personal CID with us.</div>
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Thanks Paul.</div>
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Tyler</div>
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Business Partnerships Manager | VIC</div>
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LES MILLS ASIA PACIFIC</div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 2:51:09 PM<br>
<b>To:</b> Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> RE: Yawa Aquatic</span> </div>
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Okay, thanks Tyler – I never received notification from LMAP as to this account –  It was sent to me from Belgravia as per below – clearly a wrong number.
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All sorted, </div>
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Hi Paul,</div>
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<div class="x_x_x_x_x_x_xmsonormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
Please see below customer Id and Password for Yawa Les Mills account.</div>
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<span style="color:red">Customer id is - 707428</span> </div>
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<span style="color:rgb(32,32,32)"> </span> </div>
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<span style="color:red">Password is - YawaAquaticCentre1!</span> </div>
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Regards</div>
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Dan</div>
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<b>Dan Andrews</b> </div>
<div class="x_x_x_x_x_x_xmsonormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
Centre Manager <br>
Yawa Aquatic Centre – Rosebud</div>
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<br>
<b>Belgravia Leisure</b><br>
<br>
<b>Mobile</b> 0419 120 466</div>
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<b>E-Mail</b><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:rgb(5,99,193)"> [email-masked]</span></a><b> Web</b>
<a href="http://www.belgravialeisure.com.au/" rel="noreferrer">belgravialeisure.com.au</a>     
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
<br>
<b>Sent:</b> Friday, 4 June 2021 2:47 PM<br>
<b>To:</b> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</span> </div>
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<span style="font-size:12pt; color:black">I don't know where you got that number Paul, Jas and I have searched and we never sent that number in our outboxes.</span>
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<span style="font-size:12pt; color:black"> </span> </div>
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<span style="font-size:12pt; color:black">Use the 500 number - it just worked for me.</span>
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<b><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:black">Tyler Adams</span></b><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:black"> </span><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:rgb(127,127,127)">|
 Business Partnership Manager VIC<br>
Les Mills Asia Pacific</span><span style="font-size:8pt; font-family:Arial,sans-serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> | </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.0pt; font-family:"inherit",serif; border:none windowtext 1.0pt; padding:0cm'>[email-masked]</span></a><span style="font-size:8pt; font-family:Arial,sans-serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel  +61 </span><span style="font-size:8.5pt; font-family:inherit,serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> 2 6215 8104 </span><span style="font-size:8pt; font-family:inherit,serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm">|
 mob 0422 024 315 | </span><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer"><span style='font-size:8.0pt; font-family:"inherit",serif; border:none windowtext 1.0pt; padding:0cm'>www.lesmills.com.au</span></a><span style="font-size:8pt; font-family:inherit,serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> </span>
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<div><span style="font-size:12pt; color:black"> </span></div>
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<u><span style="font-size:10pt; font-family:Arial,sans-serif; color:black; background:white">Get your 2021 Workshop Calendar </span></u><span style="color:black"><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer"><b><span style="font-size:10pt; font-family:Arial,sans-serif; background:white">here!</span></b></a></span>
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<span style="color:black"> </span> </div>
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<span style="color:black"><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer"><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif'>Check out the latest Instructor Training dates</span></b></a></span>
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<div>&lt;Outlook-1vm5ifbd.png&gt;</div>
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<b><span style="color:black; background:white"> </span></b> </div>
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<u><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(153,153,153); background:rgb(253,253,253)">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style='font-size:9pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>
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<span style="font-size:12pt; color:black"> </span> </div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Friday, 4 June 2021 2:46 PM<br>
<b>To:</b> Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> RE: Yawa Aquatic</span> </div>
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<div class="x_x_x_x_x_x_xxmsonormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
That’s a different user number Tyler  - I <span style="color:black; background:yellow">
 have 707428</span> </div>
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<div class="x_x_x_x_x_x_xxmsonormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
So what should I be using now ?</div>
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<div class="x_x_x_x_x_x_xxmsonormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
<br>
<b>Sent:</b> Friday, 4 June 2021 2:44 PM<br>
<b>To:</b> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</span> </div>
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<span style="font-size:12pt; color:black">OK it just worked for me</span> </div>
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<span style="font-size:12pt; color:black">CID: 500705</span> </div>
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<span style="font-size:12pt; color:black">Password: </span><span style="color:rgb(32,32,32); background:yellow">YawaAquaticCentre1!</span>
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<b><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:black">Tyler Adams</span></b><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:black"> </span><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:rgb(127,127,127)">|
 Business Partnership Manager VIC<br>
Les Mills Asia Pacific</span><span style="font-size:8pt; font-family:Arial,sans-serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> | </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.0pt; font-family:"inherit",serif; border:none windowtext 1.0pt; padding:0cm'>[email-masked]</span></a><span style="font-size:8pt; font-family:Arial,sans-serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel  +61 </span><span style="font-size:8.5pt; font-family:inherit,serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> 2 6215 8104 </span><span style="font-size:8pt; font-family:inherit,serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm">|
 mob 0422 024 315 | </span><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer"><span style='font-size:8.0pt; font-family:"inherit",serif; border:none windowtext 1.0pt; padding:0cm'>www.lesmills.com.au</span></a><span style="font-size:8pt; font-family:inherit,serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> </span>
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<u><span style="font-size:10pt; font-family:Arial,sans-serif; color:black; background:white">Get your 2021 Workshop Calendar </span></u><span style="color:black"><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer"><b><span style="font-size:10pt; font-family:Arial,sans-serif; background:white">here!</span></b></a></span>
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<span style="color:black"><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer"><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif'>Check out the latest Instructor Training dates</span></b></a></span>
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<u><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(153,153,153); background:rgb(253,253,253)">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style='font-size:9pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>
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<b><span style="color:black">From:</span></b><span style="color:black"> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Friday, 4 June 2021 2:42 PM<br>
<b>To:</b> Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> RE: Yawa Aquatic</span> </div>
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Thanks Tyler.  </div>
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At least the user name and password is okay then – just can login via the app and download any content now.  These will need to be installed initially without any content on Monday at Yawa.
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
<br>
<b>Sent:</b> Friday, 4 June 2021 2:31 PM<br>
<b>To:</b> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Re: Yawa Aquatic</span> </div>
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<span style="font-size:12pt; color:black">It worked when I opened in an incognito window. Perhaps try that?</span>
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<b><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:black">Tyler Adams</span></b><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:black"> </span><span lang="EN-US" style="font-size:8pt; font-family:Arial,sans-serif; border:1pt none windowtext; padding:0cm; color:rgb(127,127,127)">|
 Business Partnership Manager VIC<br>
Les Mills Asia Pacific</span><span style="font-size:8pt; font-family:Arial,sans-serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> | </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:8.0pt; font-family:"inherit",serif; border:none windowtext 1.0pt; padding:0cm'>[email-masked]</span></a><span style="font-size:8pt; font-family:Arial,sans-serif; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel  +61 </span><span style="font-size:8.5pt; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> 2 6215 8104 </span><span style="font-size:8pt; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm">| mob 0422 024 315 | </span><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer"><span style="font-size:8.0pt; border:none windowtext 1.0pt; padding:0cm">www.lesmills.com.au</span></a><span style="font-size:8pt; color:rgb(127,127,127); border:1pt none windowtext; padding:0cm"> </span>
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<div class="x_x_x_x_x_x_xxxmsonormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif; background:white">
<u><span style="font-size:10pt; font-family:Arial,sans-serif; color:black; background:white">Get your 2021 Workshop Calendar </span></u><span style="color:black"><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer"><b><span style="font-size:10pt; font-family:Arial,sans-serif; background:white">here!</span></b></a></span>
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<span style="color:black"><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer"><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif'>Check out the latest Instructor Training dates</span></b></a></span>
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<u><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(153,153,153); background:rgb(253,253,253)">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style='font-size:9pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>
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<b><span style="color:black">From:</span></b><span style="color:black"> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Friday, 4 June 2021 2:26 PM<br>
<b>To:</b> Greg Cartagena &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Jasmine Bourchier &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Tyler Adams &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> Yawa Aquatic</span> </div>
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Hi All, </div>
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Having issues with LMI login details again. App and scheduler can not be logged into –
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Please see attached photos…</div>
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<span style="color:black; background:yellow">Please see below customer Id and Password for Yawa Less Mills account.</span>
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<span style="color:black; background:yellow"> </span> </div>
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<span style="color:rgb(32,32,32); background:yellow">Customer id is - 707428</span>
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<span style="color:rgb(32,32,32); background:yellow">Password is - YawaAquaticCentre1!</span>
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<a href="https://youtu.be/HEXsVd7WSXw" rel="noreferrer"><b><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(5,99,193)">CLICK HERE to view our Corporate profile VIDEO</span></b></a>
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<b>Best Regards,</b> </div>
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<b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black">Paul Smith </span></b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black">|<b> </b>Director (Vic)</span>
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<b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black">M</span></b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black"> 0410 587 544 | <b>T</b> 03 9543 6525</span>
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<b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black">A</span></b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black"> 16/45 Normanby Road, Notting Hill VIC 3168<br>
<b>E</b>  </span><span style="color:black"><a href="mailto:[email-masked]%20" rel="noreferrer"><span style="color:rgb(5,99,193)">[email-masked]
</span></a></span><b><span style="font-size:10pt; font-family:Arial,sans-serif; color:black">W </span></b><span style="color:black"><a href="http://www.avsystems.com.au/" rel="noreferrer"><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(5,99,193)">www.avsystems.com.au</span></a></span>
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<b><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(47,85,151)">CELEBRATING 20 YEARS OF INNOVATION</span></b>
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<b><span style="font-size:10pt; font-family:Arial,sans-serif; color:rgb(237,125,49)">VIC - NSW - QLD - WA </span></b>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4611