Subject: Fwd: Daily performance summary for LiveSalesman team for Jun 3rd, 2021
From: Niren Dsouza <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 4 Jun 2021 02:07:04 -0700 (MST)

Hi Ashish 
A.. Need to segregate KSA reports. 
Total tickets created and Ageing reports for following groups: 
1. Facebook KSA HB 
2. Homebox KSA 
The reports for above mentioned groups to be sent to following email addresses : 
[email-masked] , [email-masked] , [email-masked] , [email-masked] , [email-masked] , [email-masked] 

B. In total tickets created, as client does not understand the names of the groups mentioned, we need to rename the groups as under : 
1.HB Livesalesman - Facebook HB UAE 
2.HB LSM-Followup - Whatsapp open 
3. LSM-Whatsapp-Noaction - Whatsapp resolved 
4.HomeBox UAE - Emails UAE 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "HB report" <[email-masked]> 
To: "sahil m" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "tejendra singh" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "deeksha" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "deepak devasia" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, June 4, 2021 9:01:09 AM 
Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2021 

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2021. 

    * Total tickets created : 

	Total tickets created 	Groups 						
	Agent Name 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox Instagram 	HomeBox KSA 	HomeBox UAE 	Grand Total 
	Ibrahem Mahmoud 	0 	0 	9 	0 	0 	0 	9 
	Adam musa yagoub yousif 	0 	3 	24 	0 	0 	0 	27 
	Mosab Mohammed Abdalla Nasreldin 	0 	10 	32 	0 	0 	1 	43 
	Hasan Nour 	4 	0 	0 	0 	0 	0 	4 
	Amir Aziz 	16 	0 	0 	10 	0 	0 	26 
	Javed Aslam 	0 	0 	9 	0 	17 	0 	26 
	Malek Hosan 	0 	0 	0 	0 	20 	0 	20 
	Waseem Ahemad . Khan 	0 	3 	26 	0 	0 	13 	42 
	Abu Sufian 	0 	3 	36 	0 	0 	0 	39 
	Jok Kuol 	0 	5 	15 	0 	2 	7 	29 
	Qeyamuddin Lsm 	0 	1 	10 	0 	11 	0 	22 
	Sreelal.t CT 	0 	7 	17 	0 	0 	8 	32 
	Mohammad Faizan 	0 	0 	24 	0 	0 	0 	24 
	RAMI KASSAM 	0 	0 	0 	0 	7 	0 	7 
	Yahkoob Erachat 	0 	0 	0 	0 	11 	0 	11 
	Murtaza Kutiyanawala 	0 	0 	0 	0 	0 	1 	1 
	Grand Total 	20 	32 	202 	10 	68 	30 	362 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	(blank) 	(blank) 	4 
		Delivery Related 	Day of Delivery - Status 	2 
			Delayed Delivery (Furniture) 	2 
			Delayed Delivery (HH) 	9 
			Delivery Status 	82 
			Reschedule Delivery 	5 
		Product Complaint 	Complaint outside Warranty 	1 
			Complaint within Warranty 	14 
		Refunds and Cancelations 	Cancelation 	3 
			Refunds after Return 	4 
			Return Request Initiation 	4 
	Customer Services Total 			130 
	Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Mattress Related Total 			1 
	No Answer Total 			9 
	No Answer 	No Answer 	No Answer 	9 
	PreSales 	(blank) 	(blank) 	38 
		Other Enquiry 	Offers 	2 
			Promo Code 	1 
			Store Availability 	18 
			Store Location 	1 
			Using Shukran Points 	1 
			Website/App Issues 	1 
		Policy Related 	Delivery Cost 	7 
			Delivery Time 	3 
			Return Policy 	1 
		Product Related 	(blank) 	1 
			Pricing 	1 
			Product Specification 	26 
	PreSales Total 			101 
	Grand Total 			241 

    * Total count of ageing for Facebook: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Hasan Nour 	23 	22 	1 	0 	0 	0 	46 
	Amir Aziz 	14 	0 	0 	0 	0 	0 	14 
	Grand Total 	37 	22 	1 	0 	0 	0 	60 

    * Total count of ageing for Whatsapp: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Adam musa yagoub yousif 	5 	2 	0 	1 	1 	2 	11 
	Jok Kuol 	2 	3 	1 	0 	1 	2 	9 
	Ankit Kumar 	0 	1 	0 	0 	0 	1 	2 
	Abu Sufian 	12 	6 	1 	1 	3 	1 	24 
	Ibrahem Mahmoud 	1 	0 	0 	0 	1 	0 	2 
	Mohammed Ali 	0 	0 	0 	1 	0 	0 	1 
	Mosab Mohammed Abdalla Nasreldin 	13 	1 	1 	1 	0 	0 	16 
	Waseem Ahemad . Khan 	7 	0 	1 	0 	0 	0 	8 
	Sreelal.t CT 	11 	5 	2 	0 	0 	0 	18 
	Mohammad Faizan 	2 	1 	0 	0 	0 	0 	3 
	Qeyamuddin Lsm 	2 	0 	0 	0 	0 	0 	2 
	Yahkoob Erachat 	2 	0 	0 	0 	0 	0 	2 
	Grand Total 	57 	19 	6 	4 	6 	6 	98 

    * Total count of ageing for emails( UAE) : 

	Emails UAE 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Ankit Kumar 	4 	2 	0 	0 	0 	1 	7 
	Mohammed Ali 	9 	1 	1 	0 	0 	1 	12 
	Sreelal.t CT 	6 	2 	1 	2 	0 	1 	12 
	Waseem Ahemad . Khan 	7 	2 	0 	1 	1 	0 	11 
	Mosab Mohammed Abdalla Nasreldin 	1 	0 	0 	0 	0 	0 	1 
	Jok Kuol 	3 	0 	0 	0 	0 	0 	3 
	Murtaza Kutiyanawala 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	31 	7 	2 	3 	1 	3 	47 

    * Total count of ageing for emails( KSA) : 

	Emails KSA 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	RAMI KASSAM 	6 	0 	0 	7 	3 	4 	20 
	Malek Hosan 	15 	2 	0 	4 	1 	13 	35 
	Javed Aslam 	14 	2 	1 	3 	5 	12 	37 
	Amr Khalil 	5 	0 	0 	0 	0 	1 	6 
	Qeyamuddin Lsm 	10 	1 	5 	5 	1 	9 	31 
	Yahkoob Erachat 	7 	3 	1 	4 	5 	10 	30 
	Hasan Nour 	0 	0 	0 	0 	0 	3 	3 
	Saleh Ahmed 	0 	1 	3 	0 	0 	0 	4 
	Grand Total 	57 	9 	10 	23 	15 	52 	166 

Please feel free to reach out for any further clarifications.