Subject: Us Number Showing when making OB Calls
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, ashish dabral <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 4 Jun 2021 00:33:44 -0700 (MST)

Hi Josephine, 

I would like to bring this to your attention again that when calling customers using Callbar it shows US number on the customer's screen. 

Agents are selecting the right country for the OB calls but still, it shows calling from a +1 number and their caller ID shows a number from US. This was now been reported for Japan, Germany (Gaming), France (Gaming), India (Enterprise). 

This is resulting in customers not picking out phone calls. Please check and advise. 

Regards, 
Pritish Nandi