Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | | |
Agent Name | HB LiveSalesman | HB-LSM-Followup | HB-LSM-WHATSAPP-NOACTION | HomeBox Instagram | HomeBox KSA | HomeBox UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 9 | 0 | 0 | 0 | 9
Adam musa yagoub yousif | 0 | 3 | 24 | 0 | 0 | 0 | 27
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 32 | 0 | 0 | 1 | 43
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 16 | 0 | 0 | 10 | 0 | 0 | 26
Javed Aslam | 0 | 0 | 9 | 0 | 17 | 0 | 26
Malek Hosan | 0 | 0 | 0 | 0 | 20 | 0 | 20
Waseem Ahemad . Khan | 0 | 3 | 26 | 0 | 0 | 13 | 42
Abu Sufian | 0 | 3 | 36 | 0 | 0 | 0 | 39
Jok Kuol | 0 | 5 | 15 | 0 | 2 | 7 | 29
Qeyamuddin Lsm | 0 | 1 | 10 | 0 | 11 | 0 | 22
Sreelal.t CT | 0 | 7 | 17 | 0 | 0 | 8 | 32
Mohammad Faizan | 0 | 0 | 24 | 0 | 0 | 0 | 24
RAMI KASSAM | 0 | 0 | 0 | 0 | 7 | 0 | 7
Yahkoob Erachat | 0 | 0 | 0 | 0 | 11 | 0 | 11
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 20 | 32 | 202 | 10 | 68 | 30 | 362

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 9
| | Delivery Status | 82
| | Reschedule Delivery | 5
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 4
| | Return Request Initiation | 4
Customer Services Total | | | 130
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 38
| Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 18
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 26
PreSales Total | | | 101
Grand Total | | | 241

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 23 | 22 | 1 | 0 | 0 | 0 | 46
Amir Aziz | 14 | 0 | 0 | 0 | 0 | 0 | 14
Grand Total | 37 | 22 | 1 | 0 | 0 | 0 | 60

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 5 | 2 | 0 | 1 | 1 | 2 | 11
Jok Kuol | 2 | 3 | 1 | 0 | 1 | 2 | 9
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 12 | 6 | 1 | 1 | 3 | 1 | 24
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 13 | 1 | 1 | 1 | 0 | 0 | 16
Waseem Ahemad . Khan | 7 | 0 | 1 | 0 | 0 | 0 | 8
Sreelal.t CT | 11 | 5 | 2 | 0 | 0 | 0 | 18
Mohammad Faizan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Qeyamuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 57 | 19 | 6 | 4 | 6 | 6 | 98

Total count of ageing for emails(UAE):

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 2 | 0 | 0 | 0 | 1 | 7
Mohammed Ali | 9 | 1 | 1 | 0 | 0 | 1 | 12
Sreelal.t CT | 6 | 2 | 1 | 2 | 0 | 1 | 12
Waseem Ahemad . Khan | 7 | 2 | 0 | 1 | 1 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 7 | 2 | 3 | 1 | 3 | 47

Total count of ageing for emails(KSA):

Emails KSA | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 6 | 0 | 0 | 7 | 3 | 4 | 20
Malek Hosan | 15 | 2 | 0 | 4 | 1 | 13 | 35
Javed Aslam | 14 | 2 | 1 | 3 | 5 | 12 | 37
Amr Khalil | 5 | 0 | 0 | 0 | 0 | 1 | 6
Qeyamuddin Lsm | 10 | 1 | 5 | 5 | 1 | 9 | 31
Yahkoob Erachat | 7 | 3 | 1 | 4 | 5 | 10 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Saleh Ahmed | 0 | 1 | 3 | 0 | 0 | 0 | 4
Grand Total | 57 | 9 | 10 | 23 | 15 | 52 | 166

Please feel free to reach out for any further clarifications.