Subject: Tech Support Candidate - Devashish Sharma
From: Devashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Jun 2021 14:52:15 -0400

| | Tech Support Test

Name | Devashish Sharma
E-mail | [email-masked]
Phone Number | (+91) 8791189491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Support Associate | 11/2020 | 25000
Previous Employer 2 | Akpra Technologies | Technical Support Associate | 05/2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So the troubleshooting steps are following for the Chrome as i love to use chrome web browser for internet surfing:

1. Clearing browsing data in Chrome by clicking on the three vertical dots in the top right corner. After that, click on the “More tools” option and then “Clear browsing data”. In order to clear everything to choose the “the beginning of time” option as the time setting and selects what types of data you wish to delete.
We recommend clearing the cache and cookies.

2.restarting the computer afterward and unplugging the DSL Internet cable and turning your Wi-FI adapter on and off before turning your computer on.

3.I personally use this method lot of time and it works as a charm, resetting both the default internet explorer and the Google Chrome browser back to their original defaults which should get rid of any incorrect configurations that the browser might’ve acquired. For that:

Pressing Windows + R key on the keyboard simultaneously to open the run dialog box.
Type in “inetcpl.cpl” to open it, after that i'll click on the “Advanced” tab and select the “Reset” button at the bottom of the window.

this all works for me all the time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turning on the bluetooth device making the bluetooth pairing mode on.

2.turning on the bluetooth on my phone and check whether the name of my bluetooth device comes up once it is there i've to tap on the name of my bluetooth speaker the allow the permissions  it'll be connected then via bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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