Subject: New Reply Received - Virtual Login
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 23:49:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual Login  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hi Olesia,</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I still cannot log in at work.</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Thank you </div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Sue</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTQxMDI4NzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.UAsBgnVixAKe9YKf7rjImC3IHk2nNeZXyWsDE0ffgqs" alt="image.png" width="563" height="317"><br>
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<div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><font color="#000000"><b>Sue Weaver</b></font></div>
<div style="font-family:verdana,sans-serif">
<font><b><span style="font-family:Helvetica,sans-serif;color:rgb(238,0,0)">Group Fitness Manager</span><span style="font-family:Helvetica,sans-serif"><font color="#0000ff"> </font><font color="#ff0000">I </font></span></b></font><b style="color:rgb(255,0,0);font-family:Helvetica,sans-serif;font-size:x-small">Fitness First Australia<br>Bondi Platinum and Bondi Spring Street Platinum</b>
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<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><span style="font-family:Helvetica,sans-serif"><font color="#666666"><b>BP : Level 6, Westfield 500 Oxford Street, Bondi Junction<br>SS : Level 1, 110 Spring Street, Bondi Junction</b></font></span></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><font><b><font color="#666666"><span style="font-family:Helvetica,sans-serif">T</span><span style="font-family:Helvetica,sans-serif"> (02) 9</span><span style="font-family:Helvetica,sans-serif">021 4521 | </span><span style="font-family:Helvetica,sans-serif">T </span></font><span style="font-family:Helvetica,sans-serif"><font color="#666666">(02) 8383 5826 | M 0450 957 422</font></span></b></font></div>
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<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'>
<img src="https://i.ya-webdesign.com/images/fitness-first-logo-png-15.png" alt="Image result for fitness first logo" width="200" height="36"><br>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 2 Jun 2021 at 23:06, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Sue,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt reply.</div>
<div dir="ltr"><br></div>
<div dir="ltr">It's good news that you were able to successfully log into the app. If you have any problems logging in from work, please share a screenshot of the error message with us.<br><br>We will keep this ticket open for a few more days.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4602" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4602</a>
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                          <blockquote>
                            On
                            Thu, 3 Jun at 12:35 AM
                            <span>,  Sue Weaver &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hi Olesia,</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Thank you for getting back to me so quickly.</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I have managed to login from home, which is a worry as I need to be able to login from work</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Many thanks</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Sue</div>
<div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><font color="#000000"><b>Sue Weaver</b></font></div>
<div style="font-family:verdana,sans-serif">
<font><b><span style="font-family:Helvetica,sans-serif;color:rgb(238,0,0)">Group Fitness Manager</span><span style="font-family:Helvetica,sans-serif"><font color="#0000ff"> </font><font color="#ff0000">I </font></span></b></font><b style="color:rgb(255,0,0);font-family:Helvetica,sans-serif;font-size:x-small">Fitness First Australia<br>Bondi Platinum and Bondi Spring Street Platinum</b>
</div>
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<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><span style="font-family:Helvetica,sans-serif"><font color="#666666"><b>BP : Level 6, Westfield 500 Oxford Street, Bondi Junction<br>SS : Level 1, 110 Spring Street, Bondi Junction</b></font></span></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><font><b><font color="#666666"><span style="font-family:Helvetica,sans-serif">T</span><span style="font-family:Helvetica,sans-serif"> (02) 9</span><span style="font-family:Helvetica,sans-serif">021 4521 | </span><span style="font-family:Helvetica,sans-serif">T </span></font><span style="font-family:Helvetica,sans-serif"><font color="#666666">(02) 8383 5826 | M 0450 957 422</font></span></b></font></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><font><b><span style="font-family:Helvetica,sans-serif"><font color="#666666"><br></font></span></b></font></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'>
<img src="https://i.ya-webdesign.com/images/fitness-first-logo-png-15.png" alt="Image result for fitness first logo" width="200" height="36"><br>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div><blockquote>
<div>On Wed, 2 Jun 2021 at 20:47, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Sue,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us today.</div>
<div><br></div>
<div dir="ltr">We quickly checked the backend data and found no issues with your application. It is online and synced with the Scheduler.<br><br>Could you please provide us with a screenshot of the error message that you see on your screen, this will help us in our further investigation.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4602" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4602</a>
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                          <blockquote>
                            On
                            Wed, 2 Jun at  8:34 PM
                            <span>,  Sue Weaver &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hi </div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hope you are well?</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I cannot log into the Virtual App and it is coming up with a 500 Server Error.  I need to schedule some classes, so need this to be fixed please ASAP.</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">My login is 127554 and Password is Bondi1!</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Many thanks for your help</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Kind Regards</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Sue</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div>
<div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><font color="#000000"><b>Sue Weaver</b></font></div>
<div style="font-family:verdana,sans-serif">
<font><b><span style="font-family:Helvetica,sans-serif;color:rgb(238,0,0)">Group Fitness Manager</span><span style="font-family:Helvetica,sans-serif"><font color="#0000ff"> </font><font color="#ff0000">I </font></span></b></font><b style="color:rgb(255,0,0);font-family:Helvetica,sans-serif;font-size:x-small">Fitness First Australia<br>Bondi Platinum and Bondi Spring Street Platinum</b>
</div>
<div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><span style="font-family:Helvetica,sans-serif"><font color="#666666"><b>BP : Level 6, Westfield 500 Oxford Street, Bondi Junction<br>SS : Level 1, 110 Spring Street, Bondi Junction</b></font></span></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><font><b><font color="#666666"><span style="font-family:Helvetica,sans-serif">T</span><span style="font-family:Helvetica,sans-serif"> (02) 9</span><span style="font-family:Helvetica,sans-serif">021 4521 | </span><span style="font-family:Helvetica,sans-serif">T </span></font><span style="font-family:Helvetica,sans-serif"><font color="#666666">(02) 8383 5826 | M 0450 957 422</font></span></b></font></div>
<div style='font-family:"Times New Roman",serif;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial'><font><b><span style="font-family:Helvetica,sans-serif"><font color="#666666"><br></font></span></b></font></div>
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<img src="https://i.ya-webdesign.com/images/fitness-first-logo-png-15.png" alt="Image result for fitness first logo" width="200" height="36"><br>
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