Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Jun 2021 17:46:55 -0400

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (91) 7483590491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EcoEnergy Insights | Technical Support Associate Engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device. Many basic problems can be solved simply by restarting your device.
2 Make Sure the Internet Connection Works. Open my browser.
3 Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site we are trying to access is down for everyone, or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON the speaker.
2.Turn ON the Bluetooth in device.
3.Scan for available devices
4.Select the speaker which we want to connect.
5.Blutooth speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | First we must ensure that candidates are capable of providing effective multichannel support. They must have a good understanding of business and industry. experience is also a big plus. Finally, the ideal candidate must be kind, polite, optimistic and a team player while dealing with any issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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