Subject: RE: Gaming missed calls in May
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 2 Jun 2021 09:13:11 +0000

Thank you Ashish!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]>
Sent: 2. juni 2021 09:55
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Gaming missed calls in May

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Good Morning Heta,

I have checked and found we received 436 total calls  in Gaming in the month of May. I have attached a table below with complete details below.

Row Labels
Genuine Call
Test Call
Grand Total
abandoned
35
35
inbound Picked
315
21
336
missed
22
29
51
voicemail
14
14
Grand Total
386
50
436

Please let me know if you need further details.

Regards,
Ashish Dabral

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "hnyr" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 8:09:34 PM
Subject: Re: Gaming missed calls in May

Hello Heta,

Sure, I will investigate and will send you the report asap.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 7:32:34 PM
Subject: Gaming missed calls in May

Hi Ashish,

Could you please investigate missed and abandoned calls in May, as the percentages are quite high. Were these genuine calls or test calls?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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