Subject: Daily performance summary for LiveSalesman team for Jun 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | | |
Agent Name | HB LiveSalesman | HB-LSM-Followup | HB-LSM-WHATSAPP-NOACTION | HomeBox Instagram | HomeBox KSA | HomeBox UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 28 | 0 | 0 | 2 | 33
Ibrahem Mahmoud | 0 | 0 | 12 | 0 | 0 | 0 | 12
Abu Sufian | 0 | 2 | 38 | 0 | 0 | 0 | 40
Hasan Nour | 18 | 0 | 0 | 0 | 0 | 0 | 18
Javed Aslam | 0 | 0 | 0 | 0 | 14 | 0 | 14
Malek Hosan | 0 | 0 | 1 | 0 | 12 | 0 | 13
Sreelal.t CT | 0 | 2 | 23 | 0 | 0 | 3 | 28
Mohammed Ali | 0 | 0 | 6 | 0 | 0 | 14 | 20
Jok Kuol | 0 | 5 | 26 | 0 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 4 | 25 | 0 | 0 | 0 | 29
Ankit Kumar | 0 | 0 | 12 | 0 | 0 | 13 | 25
Mohammad Faizan | 0 | 0 | 23 | 0 | 0 | 0 | 23
Amir Aziz | 0 | 0 | 0 | 9 | 0 | 0 | 9
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 5 | 0 | 5
RAMI KASSAM | 0 | 0 | 0 | 0 | 6 | 0 | 6
Saleh Ahmed | 0 | 0 | 0 | 0 | 9 | 0 | 9
Yahkoob Erachat | 0 | 0 | 0 | 0 | 17 | 0 | 17
Grand Total | 18 | 16 | 194 | 9 | 63 | 32 | 332

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 88
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return Request Initiation | 3
Customer Services Total | | | 131
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 26
| Other Enquiry | Payment Methods | 3
| | Store Availability | 18
| | Store Location | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Product Specification | 34
PreSales Total | | | 91
Grand Total | | | 224

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Adeel Akhter | 0 | 0 | 0 | 1 | 1 | 1 | 3
Hasan Nour | 35 | 2 | 0 | 0 | 0 | 0 | 37
Grand Total | 35 | 2 | 0 | 1 | 1 | 1 | 40

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 1 | 0 | 0 | 2 | 1 | 5
Ibrahem Mahmoud | 2 | 0 | 1 | 0 | 0 | 3 | 6
Sreelal.t CT | 6 | 3 | 0 | 0 | 0 | 2 | 11
Abu Sufian | 9 | 0 | 1 | 3 | 2 | 1 | 16
Adam musa yagoub yousif | 3 | 0 | 1 | 1 | 1 | 1 | 7
Jok Kuol | 5 | 0 | 0 | 2 | 0 | 0 | 7
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 1 | 0 | 0 | 7
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 7 | 3 | 8 | 5 | 8 | 67

Total count of ageing for emails(UAE):

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 15 | 0 | 2 | 1 | 1 | 1 | 20
Mohammed Ali | 18 | 0 | 1 | 0 | 1 | 0 | 20
Sreelal.t CT | 4 | 1 | 0 | 0 | 0 | 0 | 5
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 1 | 3 | 1 | 2 | 1 | 46

Total count of ageing for emails(KSA):

Emails KSA | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 0 | 1 | 4 | 1 | 13 | 25
Javed Aslam | 8 | 2 | 4 | 1 | 5 | 13 | 33
Amr Khalil | 0 | 1 | 0 | 1 | 0 | 4 | 6
Qeyamuddin Lsm | 5 | 4 | 1 | 6 | 3 | 7 | 26
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Saleh Ahmed | 11 | 5 | 5 | 2 | 1 | 5 | 29
Yahkoob Erachat | 13 | 1 | 1 | 5 | 2 | 7 | 29
RAMI KASSAM | 1 | 0 | 2 | 2 | 1 | 3 | 9
Grand Total | 44 | 13 | 14 | 21 | 13 | 55 | 160

Please feel free to reach out for any further clarifications.