Subject: Tech Support Candidate - Parvesh Kalia
From: Parvesh Kalia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 23:25:15 -0400

| | Tech Support Test

Name | Parvesh Kalia
E-mail | [email-masked]
Phone Number | (91) 9560040533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vikas puri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 2 months notice period | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will first try to open website on a refreshed page.
Then we will check other options like clearing cache or cookies and checking the version of browser. If that doesn't work we can restart again the browser after closing it, if that doesn't work we can change our browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will turn on the speaker and Bluetooth of our phone. Bluetooth settings will show the various nearby devices to be connected. We will check the device name of Bluetooth device and connect with device name showing in phone. Once we click on that we can then connect both the devices.
What according to you makes you a good candidate for customer service or technical support job? | I'm a good technical support engineer as I have worked on 2 different projects and have hands on experience of handling with the clients and has helped them in various troubleshooting issues. I have worked only with international clients in North America and Europe regions. On an addition I have worked on various tools as well which has made me learn more about the current process In my job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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