Subject: New Reply Received - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 01:06:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Virtual meeting follow up  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I think you missed our note where we are pressing the button on the Timetable page and it still does nothing. It DOES NOT take us to the classes tab.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">But this is far too much trouble for us to bother with any further. We’ll leave it alone and make do with what features we can get working.</span></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-family:"Century Gothic",sans-serif;color:gray'>Director</span>
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<b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-family:"Century Gothic",sans-serif;color:#7F7F7F'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Phone</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'> 0404 444 911</span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Wednesday, 2 June 2021 10:56 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for the video, the 'choose your favourite class' button is designed to send users to the Classes tab to select a class.  Since you're already on the Classes tab you can select your release directly from the tab you're on by scrolling through the genres at the top.  From the Timetable tab, if you select 'choose your favourite class' that will take you to the Classes tab.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The development team is reviewing the On Demand feature at the moment and will be making changes and improvements, so I'll be sure to pass this valuable feedback on, thanks everyone.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​If there's any further support you need feel free to reach out.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 2 Jun at 11:45 AM <span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks Jasmine. That’s very helpful. Most appreciated.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>We also press the green button while on the Schedule page and it does the same thing. Nothing.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Jasmine Bourchier &lt;[email-masked]&gt; <br><b>Sent:</b> Wednesday, 2 June 2021 8:23 AM<br><b>To:</b> Les Mills International &lt;[email-masked]&gt;<br><b>Cc:</b> Greg Cartagena &lt;[email-masked]&gt;; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up<br><b>Importance:</b> High</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>To save the customer time, I have discovered the same issue on our office virtual system this morning. See video attached.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Les Mills International &lt;[email-masked]&gt;<br><b>Sent:</b> Wednesday, 2 June 2021 3:33 AM<br><b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br><b>Cc:</b> Greg Cartagena &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are sorry for the inconvenience. But in order to resolve this issue, it is really necessary to share this unnecessary video with us. This can give us a lot of very important information that we cannot get from a screenshot or a verbal description of the problem.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 1 Jun at 5:37 PM <span class="xseparator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It will be the world’s most unnecessary video. Picture a finger pressing the green button in the bottom right hand corner and nothing happening. That’s literally it.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="704" height="446" style="width:7.3333in;height:4.65in" id="x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTM5ODg3NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.iXULAWYWiferZ8q2nVEuiExF-g_rgVraGESBIkwTh7k" alt="Image removed by sender. Image removed by sender. A picture containing text, indoor, microwave, shelf

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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Phone</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'> 0404 444 911</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> <span lang="EN-US">Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, 31 May 2021 7:08 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up </span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I'm not able to replicate the issue at my end so unfortunately we'll need a video to raise the issue with the development team.  If someone could send it through I'd be happy to raise an investigation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586