Subject: Ticket re-opened - [#4586] Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 01:06:54 +0000

Hi Pritish Nandi,  Ticket “#4586 – Fw: Virtual meeting follow up” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586 to view the ticket.  Ticket comment   
 Hi Charlotte, 

  

 I think you missed our note where we are pressing the button on the Timetable page and it still does nothing. It DOES NOT take us to the classes tab. 

  

 But this is far too much trouble for us to bother with any further. We’ll leave it alone and make do with what features we can get working. 

  

 
Robert Diaz| Director

 

 
 
Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin

 
 
Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450

 
 
Phone: 0404 444 911

 
 
Email: [email-masked]  

 

 
 
Anytime Fitness Australia  www.anytimefitness.com.au  

 

 

 

 

  
 From: Les Mills International <[email-masked]>  Sent: Wednesday, 2 June 2021 10:56 AM To: [email-masked] Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] Subject: Re: Fw: Virtual meeting follow up

 

 

 
 Hi Jasmine, 

 
 
 ​ 

 
 
 Thanks for the video, the 'choose your favourite class' button is designed to send users to the Classes tab to select a class.  Since you're already on the Classes tab you can select your release directly from the tab you're on by scrolling through the genres at the top.  From the Timetable tab, if you select 'choose your favourite class' that will take you to the Classes tab. 

 
 
 ​ 

 
 
 The development team is reviewing the On Demand feature at the moment and will be making changes and improvements, so I'll be sure to pass this valuable feedback on, thanks everyone. 

 
 
 ​ 

 
 
 ​If there's any further support you need feel free to reach out. 

 
 
 ​ 

 
 
 ​Many thanks 

 
 
 ​ 

 
 
 Charlotte  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586  

 

   

  
 
On Wed, 2 Jun at 11:45 AM , Robert Diaz <[email-masked]> wrote: 

 

 Thanks Jasmine. That’s very helpful. Most appreciated. 

 

 

 
 
We also press the green button while on the Schedule page and it does the same thing. Nothing.

 

   

 

 
Robert Diaz| Director 

 

   

 

Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin 

 

 
Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450 

 

 
Phone: 0404 444 911 

 

 
Email: [email-masked]  

 

   

 

Anytime Fitness Australia  www.anytimefitness.com.au   

 

   

 

 

 

   

 

 
 
From: Jasmine Bourchier <[email-masked]>  Sent: Wednesday, 2 June 2021 8:23 AM To: Les Mills International <[email-masked]> Cc: Greg Cartagena <[email-masked]>; [email-masked] Subject: Re: Fw: Virtual meeting follow up Importance: High 

 

   

 

To save the customer time, I have discovered the same issue on our office virtual system this morning. See video attached.

 

 
 
​

 

 
Kind Regards, 

 

   

 

Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download. 

 

 

 

   
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. 

 

 

 

   

 
From: Les Mills International <[email-masked]> Sent: Wednesday, 2 June 2021 3:33 AM To: Jasmine Bourchier <[email-masked]> Cc: Greg Cartagena <[email-masked]>; [email-masked] <[email-masked]>; Jasmine Bourchier <[email-masked]> Subject: Re: Fw: Virtual meeting follow up 

 

   

  

 
  
 Hi Robert, 

  

 

  
 Thank you for your reply. 

  

 

  
 We are sorry for the inconvenience. But in order to resolve this issue, it is really necessary to share this unnecessary video with us. This can give us a lot of very important information that we cannot get from a screenshot or a verbal description of the problem. 

  
  
 ​ 

  
  
 Best regards, Olesia Customer Services Les Mills Virtual App 

  
  
  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586 

  

 On Tue, 1 Jun at 5:37 PM , Robert Diaz <[email-masked]> wrote:  

 

 It will be the world’s most unnecessary video. Picture a finger pressing the green button in the bottom right hand corner and nothing happening. That’s literally it. 

  

 

  

 

  

 

  
 
Robert Diaz| Director 

 

   

  

Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin 

 

 
Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450 

 

 
Phone: 0404 444 911 

 

 
Email: [email-masked]  

 

   

  

Anytime Fitness Australia  www.anytimefitness.com.au   

 

   

  

 

  

 

 

 
From: Les Mills International <[email-masked]>  Sent: Monday, 31 May 2021 7:08 AM To: [email-masked] Cc: [email-masked]; [email-masked] Subject: Re: Fw: Virtual meeting follow up 

 

   

  

   
 Hi Robert, 

   
   
 ​ 

   
   
 I'm not able to replicate the issue at my end so unfortunately we'll need a video to raise the issue with the development team.  If someone could send it through I'd be happy to raise an investigation. 

   
   
 ​ 

   
   
 Many thanks 

   
   
 ​ 

   
   
 Charlotte  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586  

   

 

 

4586:859387 

 

  

 
 
4586:859387 

 

 

 
 
4586:859387