Subject: New Reply Received - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 22:23:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Virtual meeting follow up  Ticket comment <div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
To save the customer time, I have discovered the same issue on our office virtual system this morning. See video attached.</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_Object" id="x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_Object" id="x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_Object" id="x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_Object" id="x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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<b style='color: windowtext; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit'><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">Grab
 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
 online Re-Set Hub</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">-</span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size: 10.5pt; font-family: "Segoe UI", "Segoe UI_MSFontService", sans-serif, serif, EmojiFont; text-decoration-line: underline; font-kerning: none; color: blue; font-variant-ligatures: none !important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/clubs/reset-your-club">click
 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
 download.</span></span></b>
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 and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style="color: rgb(127, 127, 127); font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"></span><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 2 June 2021 3:33 AM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Virtual meeting follow up
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<div dir="ltr">Hi Robert,</div>
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<div dir="ltr">Thank you for your reply.</div>
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<div dir="ltr">We are sorry for the inconvenience. But in order to resolve this issue, it is really necessary to share this unnecessary video with us. This can give us a lot of very important information that we cannot get from a screenshot or a verbal description
 of the problem.</div>
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<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a>
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<blockquote class="x_freshdesk_quote">On Tue, 1 Jun at 5:37 PM <span class="x_separator">
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<div class="x_MsoNormal"><span style="">It will be the world’s most unnecessary video. Picture a finger pressing the green button in the bottom right hand corner and nothing happening. That’s literally it.</span></div>
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<b><span style='font-family: "Century Gothic", sans-serif; color: rgb(128, 100, 162)'>Robert Diaz</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>|</span></b><span style='font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>
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<b><span style='font-family: "Century Gothic", sans-serif; color: gray'>Anytime Fitness</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>
</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: gray'>Ballina
</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>|</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: gray'> Coffs Harbour
</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>|</span></b><b><span style='font-family: "Century Gothic", sans-serif; color: gray'> Toormina
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<b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(127, 127, 127)'>Address:</span></b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'> Level 1</span><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: gray'>,
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<b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(127, 127, 127)'>Phone</span></b><b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>:</span></b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(127, 127, 127)'>
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<b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(127, 127, 127)'>Email</span></b><b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>:</span></b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'>
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(5, 99, 193)'>[email-masked]</span></a><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(89, 89, 89)'> 
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<b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: gray'>Anytime Fitness Australia</span></b><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: gray'> 
</span><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(5, 99, 193)'>www.anytimefitness.com.au</span></a><span style='font-size: 10pt; font-family: "Century Gothic", sans-serif; color: rgb(51, 51, 0)'>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 31 May 2021 7:08 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Fw: Virtual meeting follow up</span> </div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I'm not able to replicate the issue at my end so unfortunately we'll need a video to raise the issue with the development team.  If someone could send it through I'd
 be happy to raise an investigation.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Fri, 28 May at 10:28 PM
<span class="x_separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="x_separator"></span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>The video will show nothing more than exactly what i describe. I push the button and nothing happens. That's it. There's nothing to video really. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>ROBERT DIAZ</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Managing Director</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;[email-masked]&gt;
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Cc: [email-masked], [email-masked], [email-masked]
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>If you’re able to grab a short video next time you’re on site I’d be happy to raise it with the development team, as I’m unable to replicate it myself.</span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Charlotte <br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36093983145'>IMG_7642 (1).mp4</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586