Subject: New Reply Received - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 22:20:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Virtual meeting follow up  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi All,</span></div>
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<div class="MsoNormal"><span lang="EN-US">As I see this communication progress I can’t help to feel communications are not going well. This is a new customer and best that a BPM contact Nick and he may comply and we can complete the install at the club.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Hi Nick, this is a NSW club and Anna has left, maybe Tyler can pick up with Robert today and they can work out the video issue and if this will affect/delay the Virtual App platform installation.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 2 June 2021 at 3:33 AM<br>
<b>To: </b>Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc: </b>Greg Cartagena &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Fw: Virtual meeting follow up</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are sorry for the inconvenience. But in order to resolve this issue, it is really necessary to share this unnecessary video with us. This can give us a lot of very important
 information that we cannot get from a screenshot or a verbal description of the problem.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 1 Jun at 5:37 PM
<span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>It will be the world’s most unnecessary video. Picture a finger pressing the green button in the bottom right hand corner and nothing happening. That’s literally it.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>
</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>
</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ballina
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> 
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> 
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
<span lang="EN-US">Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 31 May 2021 7:08 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Fw: Virtual meeting follow up</span></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style="font-size:10.0pt;font-family:Helvetica">Hi Robert,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">I'm not able to replicate the issue at my end so unfortunately we'll need a video to raise the issue with the development team.  If someone could send it through I'd be happy to raise
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<span style="font-size:10.0pt;font-family:Helvetica">Many thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Charlotte<br>
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Ticket: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style="font-family:Helvetica">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a></span><span style="font-size:10.0pt;font-family:Helvetica">
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<span style="font-size:10.0pt;font-family:Helvetica">On Fri, 28 May at 10:28 PM
<span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">The video will show nothing more than exactly what i describe. I push the button and nothing happens. That's it. There's nothing to video really. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Sincerely</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">ROBERT DIAZ</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Managing Director</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Diaz Group Investments Pty Ltd</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">0404 444 911</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica;color:black">-------- Original message --------</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">From: Les Mills International &lt;[email-masked]&gt;
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<span style="font-size:10.0pt;font-family:Helvetica">Date: 28/5/21 19:15 (GMT+10:00)
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<span style="font-size:10.0pt;font-family:Helvetica">To: [email-masked]
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<span style="font-size:10.0pt;font-family:Helvetica">Cc: [email-masked], [email-masked], [email-masked]
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<span style="font-size:10.0pt;font-family:Helvetica">Subject: Re: Fw: Virtual meeting follow up
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<span style="font-size:10.0pt;font-family:Helvetica">Hi Robert,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">If you’re able to grab a short video next time you’re on site I’d be happy to raise it with the development team, as I’m unable to replicate it myself.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Many thanks </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Charlotte <br>
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Ticket: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style="font-family:Helvetica">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a>
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<span style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'>4586:859387</span><span style="font-size:10.0pt;font-family:Helvetica">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586