Subject: Ticket re-opened - [#4586] Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 22:20:35 +0000

Hi Pritish Nandi,  Ticket “#4586 – Fw: Virtual meeting follow up” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586 to view the ticket.  Ticket comment   
 Hi All, 

  

 As I see this communication progress I can’t help to feel communications are not going well. This is a new customer and best that a BPM contact Nick and he may comply and we can complete the install at the club. 

  

 Hi Nick, this is a NSW club and Anna has left, maybe Tyler can pick up with Robert today and they can work out the video issue and if this will affect/delay the Virtual App platform installation. 

  

 
 Kind Regards, 

  

 Greg 

  

 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  

 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 
Tel
+61 455 508 248
| Email
[email-masked]

  

 
Les Mills Virtual Support link
 to our FAQ's

 
 Virtual Video Guide Link:

 
 https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow 

 Les Mills Virtual App - Troubleshooting Link: 

 https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s 

  

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 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Wednesday, 2 June 2021 at 3:33 AM 
To: Jasmine Bourchier <[email-masked]> 
Cc: Greg Cartagena <[email-masked]>, "[email-masked]" <[email-masked]>, Jasmine Bourchier <[email-masked]> 
Subject: Re: Fw: Virtual meeting follow up

 

 

 

 Hi Robert, 

 

   

 
 Thank you for your reply. 

 

   

 
 We are sorry for the inconvenience. But in order to resolve this issue, it is really necessary to share this unnecessary video with us. This can give us a lot of very important
 information that we cannot get from a screenshot or a verbal description of the problem. 

 
 
 ​ 

 
 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586 

 

 
On Tue, 1 Jun at 5:37 PM
, Robert Diaz <[email-masked]> wrote: 

 

 It will be the world’s most unnecessary video. Picture a finger pressing the green button in the bottom right hand corner and nothing happening. That’s literally it. 

 

 

  

 

 

 
 
Robert Diaz|
Director

 

 

 

 
Anytime Fitness
Ballina
| Coffs Harbour
| Toormina
| Currumbin

 

 
 
Address: Level 1,
 92-98 Harbour Dr, Coffs Harbour NSW 2450

 

 
 
Phone:
 0404 444 911 

 

 
 
Email:
[email-masked] 

 

 

 

 
Anytime Fitness Australia 
www.anytimefitness.com.au

 

 

 

 

 

   

 

 

From:
Les Mills International <[email-masked]>
 
Sent: Monday, 31 May 2021 7:08 AM 
To: [email-masked] 
Cc: [email-masked]; [email-masked] 
Subject: Re: Fw: Virtual meeting follow up

 

 

 

 

 
Hi Robert,

 

 

​

 

 

I'm not able to replicate the issue at my end so unfortunately we'll need a video to raise the issue with the development team.  If someone could send it through I'd be happy to raise
 an investigation.

 

 

​

 

 

Many thanks

 

 

​

 

 

Charlotte 
 
Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586

 

 

 

 

 

 
 
On Fri, 28 May at 10:28 PM
, Robert Diaz <[email-masked]> wrote: 

 

 
 
The video will show nothing more than exactly what i describe. I push the button and nothing happens. That's it. There's nothing to video really. 

 

 

 

 

   

 

 

 

 

Sincerely

 

 

 

 

ROBERT DIAZ

 

 

Managing Director

 

 

Diaz Group Investments Pty Ltd

 

 

0404 444 911

 

 

   

 

 

 

 

-------- Original message --------

 

 

 
 
From: Les Mills International <[email-masked]>

 

 

 
Date: 28/5/21 19:15 (GMT+10:00)

 

 

 
To: [email-masked]

 

 

 
Cc: [email-masked], [email-masked], [email-masked]

 

 

 
Subject: Re: Fw: Virtual meeting follow up

 

 

   

 

 

Hi Robert,

 

 

 

 

 
If you’re able to grab a short video next time you’re on site I’d be happy to raise it with the development team, as I’m unable to replicate it myself.

 

 

 

 

 
Many thanks 

 

 

 

 

 
Charlotte  
 
Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586

 

 

 

 

 

 

 

4586:859387