Subject: Tech Support Candidate - Pooja Pooja
From: Pooja Pooja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 15:27:49 -0400

| | Tech Support Test

Name | Pooja Pooja
E-mail | [email-masked]
Phone Number | (0172) 8198839202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclerx | Analyst | Working till date | 28
Previous Employer 1 | Cnx | cSR | 18 may | 20
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check whether the URl entered is correct or not then the internet connection If all this seems good to go then we will delete our browsing history and then enter the full url and try to search
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the buletooth device then turn on the bluetooth of your mobile the both the devices should be with a specific range and then the device name appears on your mobile click on pair option and ince its done its connected
What according to you makes you a good candidate for customer service or technical support job? | To understand and resolve the cx concern within short time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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