Subject: Daily performance summary for LiveSalesman team for May 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 17:38:49 +0530

Please find listed below the performance data for the LiveSalesman team for May 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | | | |
Agent Name | HB LiveSalesman | HB-LSM-Followup | HB-LSM-WHATSAPP-NOACTION | HomeBox Instagram | HomeBox KSA | HomeBox UAE | Grand Total
Hasan Nour | 28 | 0 | 0 | 0 | 0 | 0 | 28
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 15 | 0 | 0 | 3 | 22
Ibrahem Mahmoud | 0 | 1 | 16 | 0 | 0 | 0 | 17
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 15 | 0 | 15
Saleh Ahmed | 0 | 0 | 0 | 0 | 26 | 0 | 26
Ankit Kumar | 0 | 2 | 8 | 0 | 0 | 17 | 27
Sreelal.t CT | 0 | 5 | 51 | 0 | 0 | 5 | 61
Yahkoob Erachat | 0 | 0 | 2 | 0 | 13 | 2 | 17
Mohammed Ali | 0 | 0 | 7 | 0 | 0 | 33 | 40
Abu Sufian | 0 | 6 | 34 | 0 | 0 | 0 | 40
Adam musa yagoub yousif | 0 | 3 | 22 | 0 | 0 | 0 | 25
Jok Kuol | 0 | 3 | 30 | 0 | 0 | 0 | 33
Mohammad Faizan | 0 | 1 | 33 | 0 | 0 | 0 | 34
Malek Hosan | 0 | 0 | 3 | 0 | 3 | 2 | 8
Javed Aslam | 0 | 0 | 0 | 0 | 25 | 0 | 25
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 28 | 25 | 221 | 0 | 82 | 64 | 420

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 7
| | Delivery Status | 91
| | Reschedule Delivery | 6
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 3
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 9
Customer Services Total | | | 158
Mattress Related | Pre-Sales | Other PreSales | 2
Mattress Related Total | | | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 2
| | Payment Methods | 4
| | Store Availability | 26
| | Store Location | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| | Return Policy | 3
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 32
PreSales Total | | | 94
Grand Total | | | 262

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Mohd Adeel Akhter | 0 | 2 | 1 | 0 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 1 | 12 | 0 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 3 | 41 | 44
Grand Total | 0 | 2 | 1 | 1 | 15 | 41 | 60

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 3 | 7
Ibrahem Mahmoud | 3 | 0 | 0 | 1 | 0 | 2 | 6
Abu Sufian | 2 | 1 | 4 | 1 | 1 | 7 | 16
Sreelal.t CT | 1 | 0 | 0 | 0 | 0 | 9 | 10
Adam musa yagoub yousif | 1 | 1 | 1 | 1 | 2 | 3 | 9
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 5 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammad Faizan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 9 | 4 | 6 | 4 | 4 | 33 | 60

Total count of ageing for emails(UAE):

Emails UAE | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 2 | 0 | 3
Ankit Kumar | 1 | 1 | 0 | 2 | 2 | 11 | 17
Mohammed Ali | 0 | 1 | 0 | 0 | 2 | 24 | 27
Murtaza Kutiyanawala | 0 | 0 | 2 | 1 | 0 | 0 | 3
Sreelal.t CT | 0 | 0 | 0 | 0 | 1 | 3 | 4
Grand Total | 2 | 2 | 2 | 3 | 7 | 38 | 54

Total count of ageing for emails(KSA):

Emails KSA | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Malek Hosan | 9 | 1 | 3 | 1 | 1 | 5 | 20
Amr Khalil | 8 | 1 | 1 | 0 | 1 | 0 | 11
Qeyamuddin Lsm | 8 | 3 | 3 | 4 | 3 | 5 | 26
Javed Aslam | 11 | 5 | 3 | 3 | 4 | 8 | 34
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Saleh Ahmed | 4 | 1 | 0 | 3 | 5 | 14 | 27
Yahkoob Erachat | 7 | 1 | 5 | 1 | 2 | 10 | 26
RAMI KASSAM | 1 | 3 | 2 | 0 | 3 | 1 | 10
Grand Total | 52 | 15 | 17 | 12 | 19 | 43 | 158

Please feel free to reach out for any further clarifications.