Subject: Daily performance summary for LiveSalesman team for May 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 16:25:00 +0530

Please find listed below the performance data for the LiveSalesman team for May 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | | | |
Agent Name | HB LiveSalesman | HB-LSM-Followup | HB-LSM-WHATSAPP-NOACTION | HomeBox Instagram | HomeBox KSA | HomeBox UAE | Grand Total
Hasan Nour | 24 | 0 | 0 | 0 | 0 | 0 | 24
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 16 | 0 | 0 | 3 | 23
Ibrahem Mahmoud | 0 | 1 | 16 | 0 | 0 | 0 | 17
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 15 | 0 | 15
Saleh Ahmed | 0 | 0 | 0 | 0 | 21 | 0 | 21
Ankit Kumar | 0 | 2 | 8 | 0 | 0 | 17 | 27
Abu Sufian | 0 | 4 | 34 | 0 | 0 | 0 | 38
Adam musa yagoub yousif | 0 | 3 | 22 | 0 | 0 | 0 | 25
Jok Kuol | 0 | 3 | 31 | 0 | 0 | 0 | 34
Mohammad Faizan | 0 | 1 | 33 | 0 | 0 | 0 | 34
Sreelal.t CT | 0 | 5 | 51 | 0 | 0 | 0 | 56
Malek Hosan | 0 | 0 | 3 | 0 | 0 | 2 | 5
Mohammed Ali | 0 | 0 | 7 | 0 | 0 | 25 | 32
Yahkoob Erachat | 0 | 0 | 2 | 0 | 12 | 2 | 16
Amr Khalil | 0 | 0 | 0 | 0 | 3 | 0 | 3
Javed Aslam | 0 | 0 | 0 | 0 | 20 | 0 | 20
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 24 | 23 | 223 | 0 | 71 | 52 | 393

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 4
| | Delivery Status | 91
| | Reschedule Delivery | 6
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 3
| | Refunds after Return | 4
| | Return Request Initiation | 9
Customer Services Total | | | 170
Mattress Related | Pre-Sales | Other PreSales | 2
Mattress Related Total | | | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 12
| Other Enquiry | Offers | 2
| | Payment Methods | 4
| | Store Availability | 26
| | Store Location | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| | Return Policy | 3
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 32
PreSales Total | | | 95
Grand Total | | | 275

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Mohd Adeel Akhter | 0 | 2 | 1 | 0 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 1 | 12 | 0 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 3 | 43 | 46
Grand Total | 0 | 2 | 1 | 1 | 15 | 43 | 62

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 3 | 7
Ibrahem Mahmoud | 3 | 0 | 0 | 1 | 0 | 2 | 6
Abu Sufian | 2 | 1 | 4 | 1 | 1 | 5 | 14
Sreelal.t CT | 1 | 0 | 0 | 0 | 0 | 10 | 11
Adam musa yagoub yousif | 1 | 1 | 1 | 1 | 2 | 4 | 10
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 5 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammad Faizan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 9 | 4 | 6 | 4 | 4 | 34 | 61

Total count of ageing for emails(UAE):

Emails UAE | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 2 | 0 | 3
Ankit Kumar | 1 | 1 | 0 | 2 | 2 | 12 | 18
Mohammed Ali | 0 | 1 | 0 | 0 | 2 | 21 | 24
Murtaza Kutiyanawala | 0 | 0 | 2 | 1 | 0 | 2 | 5
Sreelal.t CT | 0 | 0 | 0 | 0 | 1 | 2 | 3
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 2 | 2 | 3 | 7 | 38 | 54

Total count of ageing for emails(KSA):

Emails KSA | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Malek Hosan | 9 | 1 | 3 | 1 | 1 | 6 | 21
Amr Khalil | 8 | 1 | 1 | 0 | 1 | 3 | 14
Qeyamuddin Lsm | 8 | 3 | 3 | 4 | 3 | 5 | 26
Javed Aslam | 11 | 5 | 3 | 3 | 4 | 7 | 33
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Saleh Ahmed | 4 | 1 | 0 | 3 | 5 | 20 | 33
Yahkoob Erachat | 7 | 1 | 5 | 1 | 2 | 11 | 27
RAMI KASSAM | 1 | 3 | 2 | 0 | 3 | 1 | 10
Grand Total | 52 | 15 | 17 | 12 | 19 | 53 | 168

Please feel free to reach out for any further clarifications.