Subject: Tech Support Candidate - KUNAL PANDEY
From: KUNAL PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 05:31:08 -0400

| | Tech Support Test

Name | KUNAL PANDEY
E-mail | [email-masked]
Phone Number | (91) 9899920468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SECTOR 19 C BLOCK
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
TELECOM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ERICSSON | TXN ENGINEER | 06 JUNE 21 | 27000
Previous Employer 1 | GIRISH | SENIOR ENGINEER | 2020 DEC | 42500
Previous Employer 2 | ERICSSON | TXN ENGINEER | 2018 fEB | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I WILL CHECK MY INTERNET CONNECTIVITY FIRST.
2.IF NET IS OK I WILL CLOSE THE WEBSITE AND REOPEN IT.

3.AFTER THAT I WILL SEE THE POPUP LIKE PROXY ANTIVIRUS IF IT IS ENABLE OR DISABLE.
4.AT LAST I WILL RESTART MY COMPUTER

ALL THIS WILL HELP ME TO SOLVE THE ISSUE

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I WILL CLICK ON BLUETOOTH THEN I WILL PAIR THE DEVICE WHICH NAME WILL BE POPUP THEN I CAN CONNECT AND DO THE WORK
What according to you makes you a good candidate for customer service or technical support job? | FISRT IS TO LISTEN WHAT THE CUSTOMER WANTS TO SAY AND WHAT HE IS FACING ISSUE AND THEN WITH MY HUMBLE REPLY AND TECHINCAL SUPPORT I WILL RRSOLVE HIS PROBLEM ON PRIORITY BY GIVING AN ETA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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