Subject: New Reply Received - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 04:37:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Virtual meeting follow up  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">It will be the world’s most unnecessary video. Picture a finger pressing the green button in the bottom right hand corner and nothing happening. That’s literally it.</span></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-family:"Century Gothic",sans-serif;color:gray'>Director</span>
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<b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-family:"Century Gothic",sans-serif;color:#7F7F7F'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Phone</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'> 0404 444 911</span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, 31 May 2021 7:08 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I'm not able to replicate the issue at my end so unfortunately we'll need a video to raise the issue with the development team.  If someone could send it through I'd be happy to raise an investigation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 May at 10:28 PM <span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The video will show nothing more than exactly what i describe. I push the button and nothing happens. That's it. There's nothing to video really. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sincerely</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>ROBERT DIAZ</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Managing Director</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Diaz Group Investments Pty Ltd</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>0404 444 911</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>-------- Original message --------</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;[email-masked]&gt; </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Date: 28/5/21 19:15 (GMT+10:00) </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>To: [email-masked] </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Cc: [email-masked], [email-masked], [email-masked] </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Subject: Re: Fw: Virtual meeting follow up </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If you’re able to grab a short video next time you’re on site I’d be happy to raise it with the development team, as I’m unable to replicate it myself.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte <br><br>Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 May at 5:12 PM <span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Charlotte,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>I can’t get a video as I’m out on site but all it does is flash like it’s been pressed but nothing happens. Stays on the same screen.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, 28 May 2021 11:52 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for sending the screen shots.  Yes, it should be a functioning button from the Timetable tab.  Could you send me a video if what happens when you click on 'Choose your favourite class' from the Timetable tab please.  When clicked, it should revert to the Classes tab where the latest releases will be displayed as default, and a play symbol should be seen in the middle of the release image.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br><br>Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4586:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4586:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586