Subject: New Reply Received - Trouble with LMV Platform
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 02:04:57 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Trouble with LMV Platform  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Well it did say in my scheduler that it was off line yesterday as I was trying to make some changes … So I will get ben our manager to check wifi connection  and if that fails will try the password…
 which havnt changed tho, so cant see that it would be that?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Anyhow will start with these thanks so much ..</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">joels</span></div>
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<b><span style='font-size:17.5pt;font-family:"Century Gothic",sans-serif;color:#BE0021'>JOELY </span></b><b><span style='font-size:17.5pt;font-family:"Century Gothic",sans-serif;color:#635E5E'>| WORLD GYM BURLEIGH | GROUP X MANAGER</span></b><span style="color:black"></span>
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<i><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#635E5E'>M: 0406 340 585 | A: Shop 1 Burleigh Town Central, 77-149 West Burleigh Rd, Burleigh Heads QLD 4220</span></i><span style="color:black"></span>
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<span style="font-size:13.0pt;color:black"><a href="http://www.worldgymburleigh.com.au/" rel="noreferrer"><i><span style='font-family:"Century Gothic",sans-serif;color:#BE0021'>www.worldgymburleigh.com.au</span></i></a></span><span style="font-size:13.0pt;font-family:Helvetica;color:#BE0021"> </span><i><span style='font-size:13.0pt;font-family:"Century Gothic",sans-serif;color:#BE0021'>|</span></i><span style='font-size:13.0pt;font-family:"Century Gothic",sans-serif;color:#BE0021'> <a href="http://www.facebook.com/worldgymburleigh" rel="noreferrer"><i><span style="color:#BE0021">www.facebook.com/worldgymburleigh</span></i></a></span><span style="color:black"></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 1 June 2021 at 11:28 am<br>
<b>To: </b>[email-masked] &lt;[email-masked]&gt;<br>
<b>Cc: </b>Joely | World Gym Burleigh &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Trouble with LMV Platform</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Kathryn,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks for raising this, it appears the App is out of sync with the Scheduler which is why the issue has happened.  The cause of this is either the iPad has lost it's network connection
 or the password has been changed in the Scheduler and not updated in the App.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Joely, please run a diagnostics test via App Settings &gt; Version &gt; Run diagnostics. This will determine if the issue is related to internet connectivity or the password.  If you
 receive an 'account connectivity' or 'scheduler connectivity' fail this means you need to click 'Login with my new password' on the App Settings page under Account (as below)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how you get on.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4595" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4595</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 1 Jun at 1:54 PM
<span class="separator">, Kathryn Tighe &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="color:black;background:white">Hi Les Mills,</span><span style="color:black"></span>
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<span style="color:black;background:white">Could you please assist? Joely from World Gym Burleigh is having trouble with their LM Virtual Platform. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'></span>
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<span style="color:black;background:white">They are having issues with THE TRIP, it did something unusual yesterday so they had to reset the iPad. Today the screen is stuck and all of today’s classes look like they
 have been played. See screenshot</span><span style="color:black"> below.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#212121'>
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<strong><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Kathryn Tighe </span></strong><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>|<b> Business
 Partnership Manager QLD &amp; TAS</b></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray;background:white'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>Les Mills Asia Pacific | [email-masked]</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:white'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:white'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>L: 02 6215 8121 | M: 0432 220 792 | </span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#E2C501;background:white'><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer"><span style="color:black">www.lesmills.com.au</span></a>  </span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'>
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<u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:yellow'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#0C64C0;background:yellow'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#E2C501;background:white'><br>
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