Subject: Ticket re-opened - [#4595] Trouble with LMV Platform
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 02:04:57 +0000

Hi Pritish Nandi,  Ticket “#4595 – Trouble with LMV Platform” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4595 to view the ticket.  Ticket comment   
 Well it did say in my scheduler that it was off line yesterday as I was trying to make some changes … So I will get ben our manager to check wifi connection  and if that fails will try the password…
 which havnt changed tho, so cant see that it would be that? 

 Anyhow will start with these thanks so much .. 

 joels 

  

 

 
JOELY | WORLD GYM BURLEIGH | GROUP X MANAGER

 
 
M: 0406 340 585 | A: Shop 1 Burleigh Town Central, 77-149 West Burleigh Rd, Burleigh Heads QLD 4220

 
 
www.worldgymburleigh.com.au | www.facebook.com/worldgymburleigh

 

 

 

 

 

 

 

 

 From:
Les Mills International <[email-masked]> 
Date: Tuesday, 1 June 2021 at 11:28 am 
To: [email-masked] <[email-masked]> 
Cc: Joely | World Gym Burleigh <[email-masked]> 
Subject: Re: Trouble with LMV Platform

 

 
 
 Hi Kathryn, 

 
 
 ​ 

 
 
 Thanks for raising this, it appears the App is out of sync with the Scheduler which is why the issue has happened.  The cause of this is either the iPad has lost it's network connection
 or the password has been changed in the Scheduler and not updated in the App.   

 
 
 ​ 

 
 
 Joely, please run a diagnostics test via App Settings > Version > Run diagnostics. This will determine if the issue is related to internet connectivity or the password.  If you
 receive an 'account connectivity' or 'scheduler connectivity' fail this means you need to click 'Login with my new password' on the App Settings page under Account (as below) 

 

  

 

  

 

 

 Please let us know how you get on. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 

 

  
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4595  

 

  

 

  

 

 
On Tue, 1 Jun at 1:54 PM
, Kathryn Tighe <[email-masked]> wrote: 

 

Hi Les Mills,

 

  

 

Could you please assist? Joely from World Gym Burleigh is having trouble with their LM Virtual Platform. 

 

  

 

They are having issues with THE TRIP, it did something unusual yesterday so they had to reset the iPad. Today the screen is stuck and all of today’s classes look like they
 have been played. See screenshot below.

 

 

  

 

 

 

 

 

 

  

 

   

 
 
Kind regards,

 

 

 
 
Kathryn Tighe | Business
 Partnership Manager QLD & TAS 
Les Mills Asia Pacific | [email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
L: 02 6215 8121 | M: 0432 220 792 | www.lesmills.com.au  

 

 

 

 

 
 
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