Subject: Trainer Candidate - Harshitha s
From: Harshitha s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 May 2021 14:21:55 -0400

| | Tech Support Test

Name | Harshitha s
E-mail | [email-masked]
Phone Number | (91) 8951151117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kare Enterprise | Sales Manager | currently | 50000
Previous Employer 1 | Lodestar | Sales Manager | April 2017 | 43000
Previous Employer 2 | All India Admission | Sales Manager | April 2016 | 39000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Training gives a knowledge and idea about the company product and service, it also help to understand the marketing analysis with competitors
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Till now what ever the situation comes I handled with care and finding a better solution to run the scenario smooth and making the team members to understand the situation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good - Giving service only the customer need
Great - Giving service with loyal and maintaining the good relationship

What according to you makes you a good candidate for this position? | Quick learner, zeal to work, proven records to achieve the target, experienced about the market and the competitors
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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