Subject: Tech Support Candidate - Saket Kumar
From: Saket Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 May 2021 09:04:13 -0400

| | Tech Support Test

Name | Saket Kumar
E-mail | [email-masked]
Phone Number | (011) 8826017396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasant Kunj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urban Clap | Cce | 10.04.21 | 31000
Previous Employer 1 | Teleperformance | Cce | 8.8.2019 | 26000
Previous Employer 2 | Dell | Cce | 2.6.2017 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Need to check the ethernet cable.
Step 2 : Need to check NIC card Driver.
Step 3 : Try to open and different website that if there is any server issue or not.
Step 4 : Try to ping on command prompt using the below mentioned command to trace the packet receiving or not.
Command : ping www.ndtv.com and ping www.ndtv.com -t

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Switch on the phones and Bluetooth device.
Step 2 : Goto the phones settings - Bluetooth - Device list - Paired device / Search device.
Step 3 : Search device and then select device.
Step 4 : It will be visible your device name under the conneted device list.

What according to you makes you a good candidate for customer service or technical support job? | First to understand the customers issue, paraphrase it and close the call with the proper resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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