Subject: Re: Light agents- customized view
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 31 May 2021 05:52:38 -0700 (MST)

Hello Sara, 

I have checked and found that light agent view either tickets assigned to groups they're in or view all tickets. Currently all light agents are in EPOS L1 group. 

We need to create a group for them and assigned the tickets on that group which we want to share with them. 

Also, light agents cannot make public ticket comments and cannot change the status of the ticket. 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, May 31, 2021 5:18:18 PM 
Subject: Re: Light agents- customized view 

Hello Sara, 

I am checking this. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, May 31, 2021 4:55:59 PM 
Subject: Light agents- customized view 

Hi Ashish, 

Following our call regarding setting a customized view for some light agents, 

Please find the names below: 

Jeffry Stillings (JFSI) [ mailto:[email-masked] | [email-masked] ] ; 

Scott Houston (SCHT) [ mailto:[email-masked] | [email-masked] ] ; 

Matthias Lücke (MTLC) [ mailto:[email-masked] | [email-masked] ] ; 

Nigel Holland (NHOL) [ mailto:[email-masked] | [email-masked] ] ; 

Carlos Zambrano (CARZ) [ mailto:[email-masked] | [email-masked] ] ; 

James Stewart (JATT) [ mailto:[email-masked] | [email-masked] ] 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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