Subject: Tech Support Candidate - Prince Chhabra
From: Prince Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 May 2021 00:33:54 -0400

| | Tech Support Test

Name | Prince Chhabra
E-mail | [email-masked]
Phone Number | (+91) 9643588718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UOLO | MANAGER | Still working | 62000
Previous Employer 1 | Housing.com | MANAGER | 29/01/2020 | 55000
Previous Employer 2 | Aegis BPO | Team Leader | 02/09/2016 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the spelling first. If that is correct, I will clear the cache memory. If it works, that will be perfect - if not, then I will try using incognito mode first and even if that doesn't help, I'll try using another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on bluetooth of phone
Step 2: Make speaker discoverable (bluetooth)
Step 3: Search from phone and pair with speaker
Step 4: Post pairing, few devices get auto connected and few need a prompt to connect

What according to you makes you a good candidate for customer service or technical support job? | I have a vast experience in multiple domains which will be helpful for any organisation including yours to make me best fit for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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