Subject: Tech Support Candidate - Anuj Kumar
From: Anuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 May 2021 20:35:20 -0400

| | Tech Support Test

Name | Anuj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8130800508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hughes Communication India Pvt Ltd | Executive | Till now | 27000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that if my internet is working or not. I will ping 8.8.8.8 i.e. google dns from my PC. Then I will check the nslookup and tracert for that particular website.

If all looks fine then I will contact to my ISP and ask them for their support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on your mobile phone.
Turn on your speaker as well.
Go to your mobile bluetooth settings and wait till your mobile phone search for your bluetooth speaker.
Then tap on your bluetooth speaker name and it will start pairing.
After pairing you can connect to your speaker.

What according to you makes you a good candidate for customer service or technical support job?

If a candidate have good communication skills and he can relate problems faced by customers in real time, this is one of the most important thing for a tech support guy.
Also having knowledge regarding the product or the field for which he or she is working.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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