Subject: Tech Support Candidate - Gaurav Pahuja Gaurav
From: Gaurav Pahuja Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 May 2021 06:30:52 -0400

| | Tech Support Test

Name | Gaurav Pahuja Gaurav
E-mail | [email-masked]
Phone Number | (+91) 9999209409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indifi technologies | Sr Analyst | 19/01/2021 | 38889
Previous Employer 1 | Metlife GOSC | Sr Quality Analyst | 08/11/2019 | 33157
Previous Employer 2 | Quatrro | Sr Fraud analyst | 20/03/2014 | 18815

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device.
2. Make sure the internet connection works.
I) open the browser
II) make sure you are able to load google.com
III) make sure the search result load properly
IV) if searching doesn’t work, then these is reason to believe that we are not connected to the internet.
3. Check if the website is down for every down of just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2. Touch and hold the bluetooth
3. Tap pair new device
4. Tap the name of the bluetooth device you need to pair
5. The there will be on screen notification of connectivity

What according to you makes you a good candidate for customer service or technical support job?

Customer is the key for any business and customer first is the mantra to succeed of an organization. Being responsive and accountable with positive attitude.
Understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the customer realise would definitely differentiate you with others

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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