Subject: Tech Support Candidate - Gaurav Nigota
From: Gaurav Nigota <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 May 2021 05:50:54 -0400

| | Tech Support Test

Name | Gaurav Nigota
E-mail | [email-masked]
Phone Number | (91) 9315706154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solutions | Remote support Engineer | 10 month | 20000
Previous Employer 1 | Teleperformance | Technical support | 1 year | 13500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step that I would take is to check the internet connection of my system on which the web is opened.
If there is no issue with the internet connection need to check with the system proxy settings.
Next step i would take is that to check the website could be opened in other browsers too!

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make the both of the devices available on bluetooth, then have to pair the speaker to the device(mobile), if there is no hardware issue, the both devices would be connected.
What according to you makes you a good candidate for customer service or technical support job? | According to my knowledge i do contains a good set of technical skills that must be in every candidate who have applied for that role, but the most importantly i have the skills to keep a healthy relation between us and the customer and my objective is customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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