Subject: EPOS - Call Report - 27th May
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 28 May 2021 08:13:31 -0700 (MST)

Hello Sir, 

Please find the attached EPOS call report. 

Shift 	Agents 	inbound 	outbound 	Grand Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 	
APAC 	Anupam Tiwari 	3 	6 	9 	0:06:05 	6:53:25 	0:30:10 	0:32:30 	0:57:28 	8:59:38 	0:20:00 	0:10:10 	
APAC 	Jessica Chen 	0 	1 	1 	0:01:37 	1:45:24 	0:01:03 	0:00:05 	0:06:31 	1:54:40 		0:01:03 	
APAC 	Marika Fujita 	6 	1 	7 	0:01:21 	5:43:56 	2:34:52 	0:00:09 	0:39:17 	8:59:35 	1:27:00 	1:07:52 	
													
EMEA 	Antonio Iunco 	6 	7 	13 	1:16:53 	3:48:50 	0:00:10 	0:16:56 	1:54:17 	7:17:06 		0:00:10 	
EMEA 	Denisa Magda 	2 	3 	5 	0:12:11 	4:32:01 	0:02:08 		0:11:21 	4:57:41 		0:02:08 	HD 
EMEA 	Dheeraj Tripathi 	0 	5 	5 	0:05:26 	8:17:04 	0:22:15 	0:00:45 	0:14:08 	8:59:38 		0:22:15 	
EMEA 	Dipanshu Sharma 	4 	17 	21 	0:56:40 	4:47:17 	1:13:08 	0:03:53 	1:58:12 	8:59:10 	0:14:00 	0:59:08 	
EMEA 	Grace Boussi 	3 	11 	14 	0:27:48 	5:37:46 	1:53:20 		1:00:34 	8:59:28 		1:53:20 	
EMEA 	Ismael Zakaria 	2 	12 	14 	0:10:53 	5:09:50 	1:55:04 	0:55:54 	0:47:40 	8:59:21 	0:28:00 	1:27:04 	
EMEA 	Levente Szabo 	7 	5 	12 	0:39:57 	6:06:21 	0:59:32 	0:04:58 	1:08:41 	8:59:29 		0:59:32 	
EMEA 	Rosette Modiri 	2 	15 	17 	0:11:49 	6:27:24 	1:31:58 	0:05:18 	0:42:55 	8:59:24 		1:31:58 	
EMEA 	Sebastian Constantin Coldea 	10 	7 	17 	0:33:17 	5:53:13 	1:35:46 	0:01:42 	0:55:09 	8:59:07 		1:35:46 	
													
US 	Arjun Hurry 	4 	5 	9 	0:05:35 	6:18:04 	1:38:00 		0:57:39 	8:59:18 	0:21:00 	1:17:00 	
US 	Md Modassir Hassan 	5 	11 	16 	0:28:33 	5:00:23 	1:15:49 	0:31:45 	2:14:16 	9:30:46 	0:40:00 	0:35:49 	
US 	Pradeep Verma 	2 	5 	7 	0:10:30 	6:35:05 	1:09:24 	0:00:32 	1:01:36 	8:57:07 	0:07:00 	1:02:24 	
US 	Pravesh Singh 	5 	12 	17 	0:09:55 	6:29:37 	1:03:55 		1:16:04 	8:59:31 	0:09:00 	0:54:55 	
	Grand Total 	61 	123 	184 	5:38:30 	89:25:40 	17:46:34 	2:34:27 	16:05:48 	131:30:59 	3:46:00 	14:00:34 	

Regards, 
Ashish Dabral