Subject: Tech Support Candidate - md asif reza
From: md asif reza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 11:03:41 -0400

| | Tech Support Test

Name | md asif reza
E-mail | [email-masked]
Phone Number | (0091) 7979903837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | saheen bagh ,new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | saudi aramco | Network Engineer / IT Engineer | mar 2017 | 6000 SAR
Previous Employer 2 | SIFY Broadband | technical support Engineer | DEC 2007 | 11000 INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check my internet connection.
2. delete the cookies .
3. check explorer setting(may be something blocking the website)
4.reset explorer setting.
5.restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth speaker.
2. then in mobile go to Bluetooth setting and search for Bluetooth device .
3. when the speaker show in the search list make pair.

What according to you makes you a good candidate for customer service or technical support job? | patient, friendly and professional.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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