Subject: Tech Support Candidate - BALAJI SRINIVASAN
From: BALAJI SRINIVASAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 08:31:10 -0400

| | Tech Support Test

Name | BALAJI SRINIVASAN
E-mail | [email-masked]
Phone Number | (98846) 66488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHENNAI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | G CRAFTS STAGE SERVICES | BUSINESS HEAD | 06/2021 | INR 50,000/-
Previous Employer 1 | Q PRIMUS GLOBAL SOLUTIONS | TEAM LEADER | 06/2016 | INR 35,000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

4 steps for trouble shooting errors:

1) Firstly try to reload the browser.

2) If still the error continues to show up then you have to check your computer settings for internet connection and run trouble shoot.

3) Even after this step if the error is present then your hardware unit must be checked for signal and connection and also try to restart the modem.

4) By following the above given steps you will successfully solve the issue but if not then the final step would be contacting your ISP internet service provider and report the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth device.
2) Change mode to bluetooth play.
3) Check for your mobile device connection.
4) Pair both devices by opening your mobile bluetooth settings.
5)Turn on bluetooth search in mobile phone and select the name of the bluetooth device.
6) Once the pairing is done it will get automatically connected to your mobile and your can play any songs or do voice calls too.

What according to you makes you a good candidate for customer service or technical support job? | GOOD COMMUNICATION BASICALLY. TO BE PRECIS RAPPORT BUILDING AND PROBING THE CUSTOMER ON CALL WILL BE EASY TO SOLVE THEIR QUERY AND ALSO THEY LOVE THE SERVICE. TECHNICAL SUPPORT NEEDS LITTLE SKILL AND MORE BRAINS.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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